[BUG] Auto select, easy budgeting and categories

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I hope I am clear, anyone on together if I am not please do let me know because I am getting sick of this issue that has been haunting me since the beginning of using bunq.

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I found another bug, if I create custom categories, I am unable to delete them. Neither long press nor sliding to the left/right works. I think months ago it was possible to delete custom created categories

Edit: I am able to delete a custom category ONLY if I go to the categories overview from a transaction.. Not from the easy budgeting page. Weird because the categories overview pages are the same.

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3 days have passed and have not received a response from support.

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4 days have passed and have not received a response yet.

emily-Blue-Wolverine

FR Hey FR 👋

Looks like you've received a response now! Thanks very much for reporting this 🙏

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Gia 🇬🇧 Thank you! I indeed received a message in the app on the 27th of March from you where you state that you have informed the relevant team to look into this to determine what may be the cause of the issues.

Looking forward for an update!

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Hi Gia 🇬🇧 I now received a response from your trainee which tells me exactly the same: "I notified the team to look into it" I am not sure what the next steps are and have not received a conclusion from your team whether this is a bug or intended. (I hope it is not intended)

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This problem is driving me insane, transactions are not being matched correctly due to this issue. Can anyone look into this please. @bunq @Marko 🇬🇧🇧🇬 @Violet 🇬🇧🇹🇷 @Gia 🇬🇧

marko-

FR Hey there! Thank you for bringing this to our attention. Your feedback is incredibly valuable and helps us shape bunq for the better 🌈

I can confirm with you that this is a bug that you're experiencing 🐛 You should be able to create separate Easy Budgeting categories for your Business and Personal accounts!

I've checked with the developer team and they are already working on fix for the issue you're facing. They'll thoroughly test it to ensure everything works smoothly with the Easy Budgeting feature. Once the fix is ready, you'll receive an in-app notification letting you know you can update the app 🚀

Thank you for your patience and thank you for providing full detail and additional information as it helps us identify and fix the issue sooner 🙏

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Marko 🇬🇧🇧🇬 Thank you! I’m glad you got back to me and I am very happy to hear that in fact it should be possible to have categories independently. 😇

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Hi @Marko 🇬🇧🇧🇬 and @Gia 🇬🇧 I have found yet another bug.

In my business account I have a sub-account named "OV" which has easy budgeting enabled and category set to "Openbaar Vervoer"

3 days ago I travelled with public transport during the day. The same night the transaction was deducted. It came into main account with category "travel" So I changed the category to "Openbaar Vervoer" and selected for all similair payments. then I moved it from my main sub-account to "Openbaar Vervoer"

Yesterday I travveled again with public transport. Same transaction happened again with almost same details (OVpay) except different transaction ID.

this time the category was correct "Openbaar Vervoer" However it still deducted the money from my "Main" sub-account rather than "Openbaar Vervoer"

This is clearly a bug and I am honestly done with this. It just does not work. and I did not do anything incorrect because normally this should not happen and it should take it from the right sub-account. YES card used is set to "auto-select"

emily-Blue-Wolverine

FR Hey FR 👋

We've responded to your regarding this via the in-app support center! As we let you know in the ticket, this was the first charge from OV to a custom category you created. Please let us know if the next charge to OV is correctly categorized now that you've manually categorized this charge once. If it's still charged to your Main Account, we'll of course be more than happy to take another look 🌈

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Gia 🇬🇧 Hi Gia! This was not the first charge.

Please find attached the two charges with explanation:

First charge: (I moved it to the OV sub account myself and changed the category to Openbaar Vervoer myself)

Second charge: (Did use the right category BUT wrong sub-account..) Sub-account for OV is set for easy budgeting with category to "Openbaar Vervoer"

emily-Blue-Wolverine

FR Hi FR 👋

Thanks very much for the clarification! I'll follow up accordingly 🌈

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Gia 🇬🇧 Thank you Gia! I'm glad the team is on top of this.