Hey Karouan and thanks for engaging with our community! You can open a Payment Investigation all by yourself through the app. However, before kicking off the process, see if your payment needs investigating or if it’s still within the expected timeframe 👇
bunq: always instant!
SEPA: usually instant, but can take 1-2 business days.
SWIFT: usually 2-3 business days, but can take up to 1 week.
Note: All payments are subject to continuous monitoring so that bunq can ensure the security of your account. This may affect the timeframes listed above.
To start a Payment Investigation, you can follow this easy process:
Go to Profile
Select 🟢 Support
Click on I have a problem with a payment
Select I have a missing payment
Follow the rest of the flow
You can find the details here: https://together.bunq.com/d/46954 📚
