Searching for transactions works bad. A lot of merchants start with BCK* (Buckaroo). As example, when looking for payments made at "Xenos", it doesn't find the BCK*Xenos results.
Hey Jelle and thanks for engaging with our community. For this issue, can you please reach out to our support team so they can check throughly your account and assist you with any issues you might have. You can reach out to them here 🚀