Nevil-Turquoise-Leopard If you, as a Dutchman, ask a question in Dutch to a Dutch helpdesk, you should not give English answers, THAT is only disrespectful.
bunq is an international company. With many international employees. The language of instruction is English. bunq does not make a secret of that, it is indicated everywhere. You know that before you start it. You can always ask for a Dutch employee. The disadvantage of this is that you may have to wait because the Dutch employees also just help people. Incidentally, there is now also a translation function in the app as an interim solution. This has nothing to do with respect, but purely with how a company is organized. At most, you can slide under customer service, additional service would be if there is a choice, perhaps, for something on Together happy even wishlist topics.
Nevil-Turquoise-Leopard Notifications should help companies to ensure that their customer satisfaction remains high and customers do NOT switch to the competition.
In the Telegram groups the message circulated that Mario had received concerning the closure of his account, in which bunq writes that several attempts had been made to enter into conversation but that this apparently had no result (something to that effect). bunq collects all feedback, I can guarantee you as an ex-employee, and everything is kept. Not everything is visible, but everything is being watched. And then priorities are set. You can imagine how many people all have plans to make bunq better, bunq can not possibly do everything, so they look at how they can delight as many people as possible / recruit new customers / what fits in the vision.
Sven-Turquoise-Kiwi but the tricky thing is that due to privacy there is an unequal hearing and rebuttal
This, therefore, bunq can not share this data, these are private conversations, if the person in question shares the messages, he / she must know for himself, but bunq will not do this or should not do this. This means that bunq can hardly defend itself. What is clear to me from the statements made by the spokesman is that there has definitely been more here than some critical tweets.
Let us all remain critical of bunq , but also critical of the articles as they are presented to us by the media. When somebody calls something hard on social media, the media dive right on top of it, with a nice twist on it and some crucial details hidden away in a final paragraph have a sensational article in no time. Use common sense when reading such an article. A story like this always has two sides.
🎤 drop-ready with argument. 👋🙂
Disclaimer; this is my personal vision.