How can I block first ordered card and get a new one?

Gints-Golden-Panther

Hey, Please help! My bag with my wallet was stoled, And my firsts Bunq card also was there. I freeze it in Bunq app. But I dont think that I will get it any more. Please, Can anyone know how I Can block that card and how I Can get new One?

Sander

Gints Freezing is the right thing to do. You can order a new card by going to the Cards menu and swiping all the way to the right. There you should see an option to order a new one.

JohnDo

Gints In addition to the other comments,

When you go to your card 💳 -> settings, you will see the option to replace it. You can replace one for free every year

Gints-Golden-Panther

Sander So Simple! 😄 Thanks Dude!😉

Heiko-Hartwig

Just ordering a new one seems not to be the right way when a card was stolen as you'll keep the frozen card in your master data and it could happen that you unfreeze it by mistake. There should be a way to block a card permanently and in the same way ordering a new one.

DaveFlash

John Do yes, choosing that option in case of a stolen or lost card is the best way to go, as soon as your replacement comes in, you activate it thereby the old card is automatically invalided and can't be used anymore, keeping it frozen should prevent someone from using your lost card in the meantime.

Heiko-Hartwig

DaveFlash Or you link that card for that time to an account with zero balance. But freezing the card is always a good idea.

DaveFlash

Heiko Hartwig yes, nice suggestion

New-Turquoise-Raven-3251297683

I did this but they told me to upgrade to easy bunq

thijsoost

Lorena If you want to order a new card but you're on the Easy Bank plan (which includes one card), you first have to block your existing card.

With the Easy Money plan, you can have three cards.