Moving in/out of EU, updating addresses, and what not

Paolo-Grey-Turtle

Hi! I created a Bunq account in Italy, stopped using it (and took all my money out) when moving to Switzerland, and now I'm moving to the Netherlands in a week. That's because Bunq does not offer services to people outside the EU (or something like that) — so I did not use the services. But I think I forgot to give my new addresses to Bunq, ahem, even tho the contract demands an up-to-date address.

Can I change my address and restart using that account, or should I recreate the account somehow? I'd like to have it ready when I move there, so I can deal with the moving bureaucracy more quickly, get my salary accredited, et cetera. But I don't want to risk problems after the fact.

Sander

Paolo You can change your address yourself in the app at any time by going to Profile ➡️ Your avatar/name ➡️ hit "Edit". That should be enough to indicate that you've moved. 😁

Samzoiets

Paolo The problem is that bunq only deals in euros and Switzerland had Swiss francs. That is why you couldn't use bbunq while in Switzerland.

When you change your address in the app to a Dutch address, you'll be able to use bunq again like you did in Italy, if your account hasn't been suspended by you.

For further details on the precise status of your account, please contact bunq Private Matters, as we don't have any information on your account.

Welcome to The Netherlands by the way! Be advised that in The Netherlands a Maestro card is your card of choice and Apple Pay is not supported yet. Italian cards work on Apple Pay and if it is a Maestro card, you'll be able to use it throughout The Netherlands at almost all shops.

NiB

Sam 🇳🇱🇬🇧
There is no problem at all regarding Swiss Francs. And neither is there any problem using your bunq account and cards in Switzerland. The sole limitation is that you can't receive Swiss Francs directly to your bunq account, but have to do so in EUR. Which is no issue at all, as Switzerland is a SEPA country. Virtually every Swiss current account (held in CHF) can make SEPA transfer in EUR. Going further, many Swiss banks offer Euro accounts (CH-IBAN but kept in EUR) and even EUR payment cards.

Conversely, many European banks (at least in neighbouring countries) will keep accounts for Swiss residents. And even open up new bank accounts and whole client relationships for Swiss residents.

It's just that bunq having decided not to so. Nothing to do with currency or anything.

00

NiB Switzerland is not a member of the EEA

To use bunq, you have to live in the EEA

Samzoiets

NiB I stand corrected. I was not aware of the integration of the euro in Switzerland and how easy it is to use euros at Swiss banks.

Thanks for your clarification on that part!

NiB

L
...which I happen to know and never disputed. ;)

What I am saying is that that's just an arbitrary decision on bunq's part, not to take on non-EEA clients (as opposed to to actively advertising and offering to them).

00

NiB oh, yeah 😳🤐

JeroenE

NiB bunq can't even tell you if you live in the EEA as a resident whether or not you can get an account...

New-Indigo-Lion-2787865557

Hello, I just registered on Bunq, I am trying to put my address, it keeps saying “you must be in your place of residence to change the address?? I am living in Germany

Jakob-Y

Ahmed Are you at your registered address right now? The bunq app needs to check with GPS in some cases, so make sure you are at your home address and have location services turned on at your phone and have given the bunq app access to your location when trying to set up your address

if that still doesn‘t work please reach out to Private Support so that they can assist you manually.

New-Silver-Badger-1210558220

Ahmed I have the same exact problem... I'm always getting the "you must be in your country of residence to be able to change the address. Try again when you get back home" error message

New-Indigo-Lion-2787865557

Yes I used the location and everything. thanks I am I’ll try

David-Night-Fox-2260538364

Yari Are you in the country you want to create the account for?

New-Silver-Badger-1210558220

David Hey David, I am temporarily in a different country than my residency but they changed the address in 2 working days after I sent the support a proof of residency

New-Silver-Badger-1210558220

Forgot to say the problem was solved. Apologies for that.