Duplicate notifications for mutations

Nemish shared this question 5 months ago
Question

Hello,


I am a developer at Exact. In our interface with Bunq we subscribe for receiving notifications for category "Mutations". Every once in awhile we receive duplicate notifications. Sometimes at the very same time.


Can you guarantee that this does not happen?

Comments (11)

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Hi Nemish!


Thank you for letting us know!👍 We will look into it! Can you give us some addition info? Do you have an example?


Then we will start working on it!

c92ef02324c2ad87198bc9afab43e009

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Hi Nemish!


Could it be that the user also has a business account, with a connect to his personal account? And therefor you receive a notification for both accounts?

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Hi Carli, I will try to send more details soon. I think details like IBAN + mutation ID should be enough. Otherwise please do let me know what more details are needed.


We do not get the duplicates always. They seem to be happening occasionally.

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Thank you Nemish!🙏


Could you send us this info in a support chat or via email (support@bunq.com), since we will be handling personal info😃

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Indeed. I have sent out an email. Please check and respond.

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I still receive every notification twice at the same time. Any progress on this? Already contacted support a while ago

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Thanks for reporting again Tom and sorry for the inconvenience for the late update. Our developers are on it as we speak and they will build the fix as soon as possible. We will make sure you are getting a personal update as well, as soon the fix is live! 😊

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I actually also just ran into it today. Seems to only be happening with card payments though.

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Still getting double callbacks, fortunately the ID's from bunq are the same so an easy fix is to not save the second or third one with the same ID :-)

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We're still investigating this issue, rest assured we're on it!

@Délano would you mind sharing some additional information with us in the Support chat? It might just help us find the cause of this problem :)

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Sure @Djurre, will do!

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