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Search results missing some transactions

Jonathan shared this question 3 months ago
Question

I noticed this week that various transactions are failing to show up when using the search feature in the bunq app. For example, searching for the word “invoice” I find all the bunq invoices on the 8th of each month, except September and November of this year are missing. Scrolling back manually confirms they are really there, just missing from the search results somehow. Some further testing revealed a small but significant number of other, apparently unrelated, transactions that also fail to show up in any search.


This is a frustrating issue since one expects these results to be complete and reliable, and to be able to draw conclusions from e.g. the absence of a transaction in a certain time period. Right now it seems if something appears in search results it exists, but the converse it not necessarily true...

Comments (71)

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17

Good evening Jonathan!

First of all, many thanks for your feedback 👌

I am wondering if other bunqers are also experiencing this issue? This way we can find out if it is something general which we can improve!

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17

At first I thought it might be just me, but I heard from another user who had the same issue: for him the same bunq invoices of Sep and Nov are missing in search, as well as some other random tranasactions.

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18

Yes, same here!

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17

I reported the issue to support. Apparently it is a known issue that is being worked on.

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18

I reported this issue last Saturday, too. My missing transaction appeared again in the search two days later.

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16

Did some testing. In some cases I can't find a transaction. For instance.. searching for "bunq.me" doesn't give any results. Also if I search for a part of a word, this only works if I look for the first part of a word. Finally I searched for the word "Rituals" because I know there is a transaction that is called that way... but didn't gave any results. So, I also wonder how complete search results realy are. I did 10 searches of words I know are there, found 8 of them.

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18

Did some more testing and found more strings with no results. For example, manually I found transaction for "Kruitvat" and "ETOS"... But when searching for these terms, I couldn't find anything. So, my conclusion so far is that the Search function isn't fully reliable.

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18

We upgraded to a newer version of search just a few days ago; might be that some corner cases are not working properly. Andre will take a look :)! Thanks for noticing!

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15

Hi Ali, happens for me as well, for example Nuon (energy bill). But: maybe the problem occurs longer than a few days, it happened to me a month ago as well. Sorry for not reporting it back then, I forgot about it.

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17

Ah ok - then it's unrelated to our recent upgrade. Looking at it is good nevertheless, thanks for the info!

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18

Heb ik ook al lang last van

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18

Also here the same problem :)

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19

I have the same issue. Drew a wrong conclusion because of this, so quite annoying.

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18

Yes, I wasted other people's time as I assumed the search results were correct and thought some monthly incasso's had been missed.

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14

When i search for the word "factuur" the bunq invoices are not found, only when i search the English word "invoice".


And some bunq.ME payments can not be found..

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17

What is the latest status regarding this issue?

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17

We added relaxation of search terms on next deploy (1-2 days from now). This will alleviate most issues, but not solve all of them. Depending on how many people keep want what improvements we'll consider whether to spend more time on it and how much.

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26

What do you understand by “improvement” on search results? A search on transactions on a bank account is a very different thing from a search engine on the internet. A search on bank transactions must product complete, accurate and timely results. It is quite unacceptable that some transactions that meet the search criteria are missing from the search result.

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17

I really love bunq, but ik agree with Andrew. The search resultaat must be 100% reliable. I splitted costs based on wrong results..

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15

Or maybe we can use the "if this, then that" rule system that is discussed in another thread in order to build our own search function instead of the broken bunq search.

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16

I agree with Andrew, if I can't find basic information with pint point accuracy, the search becomes useless.

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23

Relaxation might be nice for multi word searches but searching for a single term should be 100% accurate and bring up every single record that matches the term.

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13

Hi Ali, what people want is simple; a search for a certain keyword should return ALL transaction with that keyword in description.

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17

Having the same issue. Issue is reliably reproducible and can't really be related to "relaxation of search terms"... I'm missing some periodical, recurrent payments or seeing them double and/or on the wrong date (e.g. my electrics bill for November shows a month later at December...)

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21

Just to chime in again, because I feel various different issues have been conflated in this thread. One can debate about how a search function should behave exactly, whether it should match strings anywhere or only at the beginning of a word, etc, but that is NOT the kind of issue I personally felt any particular problem with the bunq search at the moment and not the reason I started this thread.


Rather, it was because I discovered there are actual specific transactions that are getting missed out by the search for no apparent reason, certainly no reason relating to the search terms used. I gave the example of searching for bunq invoices, which occur on the 8th of each month: two specific ones from my 21-month history with bunq are missing from search results: Sep 2017 and Nov 2017. The transactions exist, if I scroll back I can find them, but NO MATTER HOW I search for them, by the word “invoice”, or by their invoice number, whatever, there seems to be no way to get them to show up. It is as though they are missing from the search database/index itself. Another example is my “XS4ALL” monthly invoices, one of them is missing too. And several other random transactions that I have happened to notice by trial and error. This is the bug that needs to be fixed.

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16

I 100% agree with Jonathan and others. For me 1 specific transaction fails to show up via search regardless of the keyword (1) used.

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16

The issue Jonathan is describing completely matches the problem i am having. Monthly transactions show up in the search, but one specific transaction is missing.

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17

Did another test, and got the same results as Jonathan. In my events I see several payments at a store called "Kruitvat <branch number>".. If I search simply on 'Kruitvat", non of them appear! But if I only search on the specific branch number, these transactions do show up in the results. I tried exactly the same for "ETOS <branch number>" but no matter how I search, no results.

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19

That does sound weird, John, but I think it is subtly different from my problem. Yours is related to finding out which search terms show up which transactions, and it's all or nothing, "kruidvat": nothing, "<branch number>": all. This is at least consistent. (By the way, did you realise "kruiDvat" is with a 'd'? Does this perhaps explain anything..?).

But what I'm saying is there are specific single transactions that appear to be missing from the search database itself. So e.g. I've found a search term which will get met the bunq invoices, it's "invoice", that's not the problem, but the September and November 2017 ones are just missing from the results, and nothing I try like the invoice number or anything will ever show them up. These things are difficult to notice, but once you know it can happen, you can't really trust the search anymore. Try experimenting with your bunq invoices or any other monthly transactions and seeing if they really do all show up or if you have some missing ones too.

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16

Holy Crab Jonathan! You got me there! This is too embarrassing for words but you are right about the Kruidvat part :| I'm not going to post anything on Together anymore till this blow over :) Doesn't explain ETOS though :)


But.... I did what you asked me to do. And yes you are right about that too. I search for recurring payments and then there are hols in the timeline! As far as I can see this goes for all my recurring payments. Months are missing! Is that what you are saying?

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15

Hahaha that's hilarious, but don't worry, I won't think any less of you on the Kruidvat thing ;-)

But yes, the couple of transactions here and there which are missing from the search results is what I'm talking about! To convince yourself that they really did happen you can scroll back in your account/events list manually. But an unsuspecting user would understandably conclude from these kind of search results that they had missed a payment, and we've seen in this topic already some people who have drawn wrong conclusions or spent unnecessary time discussing the matter with the parties involved because of this.

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15

Fortunately I use a specific account for only my recurring payments, so when browsing in the Events I can easy find certain payments. But that's just my situation, I can imaging that other bunqers rely more on the search function. This phenomenon appears not to be incidental, but pretty structural at least in my case.

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19

Same problem here, allready told it to someone in the chat weeks ago... I made a double payment because I couldnt find the payment with the search function... After all it was paid, so I did it twice.

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20

Another example:


On 15 december i had 3 payments to "CCV*CAFE DE ZAAK", but only the last one is found when i search for "zaak".


And when i search for "de zaak" a lot of other transactions are found, but only one "CCV*CAFE DE ZAAK".


So it looks like combining words (de zaak) does also not work that well..

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16

Dat is een slechte zaak 😉

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16

I reported this problem as well. It took me some time to figure out what I did or did not pay in utility bills. This is a serious issue.

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15

Reported this privately just now (again)... they acknowledge the issue and say they're working on a fix.

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17

I would love to know what kind of issue this is. To me it’s a database search entry. It shouldn’t be a hard thing to tackle. Or is it something else I don’t see?

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15

Same problem

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16

I have the opposite problem. There are too many results! It looks like only the first letter of my search term is used and all transactions containing this letter at the start of a word are returned. So, if I search for "Xantippe" ik get "Xenos" in the results.

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19

I noticed this behaviour since today too, Joost. It almost looks like the "relaxation" that Ali talked about has arrived, but to a comical degree. Far too many results are returned to be useful now, regardless of the terms entered, it seems. And yet through all this, the mysterious missing transactions, such as my bunq invoices of 08-09-2017 and 08-11-2017 are STILL not showing up, even in these richly relaxed results.

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16

I have this same problem now.

It looks like it only uses the first letter of the searchterm..

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14

I did some searching.. and yes this relaxation makes things even more difficult to find because of the many results it returns now.

For instance, If I search on "SIMYO' (my phone provider) I get a lots of very different results. Almost all of the results dont even have the smallest resemblance. Another example: when I search on my wifes last name (very uncommon name) it comes back with a lot of results.

This would be something that be noticeable during a test cycle. So, don't quite know why bunq would take this update in production. I hope they do a rollback.

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13

Same problem here. Any short search term will bring up almost every single (totally unrelated) event as a match.

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17

Kind of funny... when I search for "Netflix" I get almost every payment I ever did as result.

But more important.. before this update I couldn't find specific payments. Well, still cant find them. For example, when I searched for "bunq.me" I get a lot of results but no single bunq.me payment at all.


And finally I was able to make the App crash several times during some search actions.

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18

Spoke to Koen from support. The good news is that they found issue and they are working hard on a fix

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15

Just got a message from support that the issue has been solved... and yes it is! The number of search results are back to normal and the app wouldn't crash.

But as far as I can see the initial problem still stands. For example, cant find a single bunq.me payment.

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16

@bunq, why is this so difficult to solve?

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15

I got a message from bunq that the issue is solved, but I am still missing some transactions. Already reported the issue via private chat. But I’m curious guys: is the issue indeed solved for you, and I am the only one still having problems?

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13

Hi Jan, yes the problems I had yesterday are solved. But yes, the initial problem of not finding some transactions are still there!

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15

I still have the same transactions missing from search results.

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15

Hey all! 😊

We really appreciate your patience. We're performing some further checks in order to have it solved as soon as possible.

Thanks a lot for reporting, and rest assured will keep you all in the loop 🙌

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16

Yep, near as I can tell, it has returned to the behaviour of before yesterday. The mega-relaxation is gone, the search results *seem* logical again, but here and there the same sneaky transactions are still missing.

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13

I noticed that I still can cause the app to crash using search. This happens when you scroll through a lot of hits. Fortunately you will not get that many hits when use the search function normally. I cheated by deliberately searching on 'NL' and that will return almost all of my events :) I think this is still something bunq should look into.

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14

The search problem with incomplete results seems to be fixed now.

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17

It looks like this issue is fixed now?

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11

Hmm.. got a point there. I did some quick tests.. and look like I can find more things now. For instance: when searching for recurring events I now get all the results. So no missing events. Thats great!

But, when I search for "bunq.me" I get 1 result (previously 0) That is an improvement but still missing several bunq.me events.

Anyway, it has improved!


Btw: I'm still able to let the app crash when using search :)

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14

I am still missing some transactions. Please let me know if it is supposed to be fixed yet... thanks

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13

It certainly seems to be working fine for me now! All the examples I had ever found of missing transactions are now showing up fine. 👍

@Teleen: Can you elaborate on what kind of transactions you are missing? Are they really transactions that you cannot get to show up no matter what kind of search terms you use?

@JohnDo: I feel the "bunq.me" search is a somewhat different kind of question. I agree that I don't find anything with that search term either, but I feel this is at least consistent. Is there perhaps something special about the one transaction you DO find, like does it have "bunq.me test" in the description or something, causing it to be found like that? I'm guessing that in general, the way it works now is that bunq.me transactions are not found by searching for "bunq.me" any more than e.g. direct debits are found by searching for "direct debit", if you see what I mean. We can debate whether that's how we want it to work, but I feel it's kind of okay like this. Maybe that would be something for an "advanced search" mode, where you can select "transaction type" etc rather than just typing in a single search box.

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12

Hi Jonathan,

Thanks for your reply. Did some testing again and my conclusion is that Search - for as far as I can tell - works 99,9%. The only thing I cant find is one payment at "ETOS" (manualy I can find this). All other payments I searched.. I found!

Regarding bunq.me you got me thinking. When I search for "bunq.me" I find all my outgoing payments. I also expected to find all the incoming bunq.me payments. But, when I seach for my bunq.me page name I did find all the incoming payments. In short: problem solved :)

Thanks for your input, it was helpful.

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Great! About your ETOS missing one, can you see nothing special about this transaction compared to your other ETOS transactions? Perhaps get support to look at it. I feel we need to get this to 100,0% as it's all very well us nerds finding holes in the system, but in daily use people expect this to work reliably and if they find e.g. 7x ETOS in the past year they conclude they have been to ETOS 7 times and not 8. A trivial example perhaps, but it could easily be something more important. 🧐

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It seems to be a ideal(Dutch) QR code payment that cannot be found in my history (either search of no-search)

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OK, so that sounds almost unrelated to search then, if you cannot find this transaction AT ALL, even by scrolling in the normal events list...

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13

Seems to be fixed now!

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15

Reported this issue including screen shots more than a month ago

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14

And are you still seeing problems now today?

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13

Hey bunqers 👋

I want to start by thanking you all for being so proactive. Your feedback allow us to start resolving any issues right away!

As an update: we are still on this issue and working to fix it as soon as possible 👍

I will make sure to report back to you all once it has been officially fixed 🙌

Thanks again for checking in!

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10

Seems to be working better now, however a transaction in showing twice when searching and only once in the feed.

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15

Hey guys!

This is just to confirm this issue has been fixed from our end! 👍

Thank you very much for reporting, and we're really sorry about any inconvenience this might have caused!

Have a great weekend! 😊

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Thats good news. Can you tell us why it was so difficult?


When i search for bcd, i couldn’t find transactions with discription ‘abcd’ or ‘a.bcd’. Maybe you can add a more advanced search function.

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They are indeed!😊

The fix for this issue required a re-index of all transactions, and other objects in our database, this might have caused it to take a bit longer than we would have liked.

We will take your feedback about the search function into account, CJ 👍 . Thanks again for your proactivity!

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