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What's the idea with the new milestone badges?

Bryan shared this question 3 months ago
Question

So I just got a pop-up, congratulating me with my first card payment. I like the ability to have some statistics on certain milestones, but on the other hand, bunq is a bank and thus is a necessity. I won't spend more, or make more connected accounts to unlock a badge.


Is it possible to turn this feature off, or at least to turn the popups off?

Best Answer
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Thanks for your comment Hemmik! Thanks for your feedback John Do & others!


Generally speaking I think this is the summary:

- We continuously introduce new features. All in the mindset of bunq, not bank. What bank has trophies? None. But bunq has!

- Some of these you will like, some of these you will dislike

- We always love to hear your opinion because without understanding you it's hard for us to do the right thing

- Do keep in mind that we look at the total picture, i.e.: it's not a competition where whomever shouts the loudest gets his/her way


As always thanks for your feedback and you can be rest assured that we will take it into consideration. However please also do consider that even if you didn't like the feature, many people here worked very hard on it. I'm not asking you to spare their feelings, because we believe that understanding our users is the most important of all. I am however asking you to be considerate in voicing your opinion in a constructive manner :).


Thanks!


Ali

Comments (186)

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29

Hello Bryan 👋

While we're at it, let me congratulate you on your first card payment! This is just the beginning for you to enjoy full financial freedom and have control of your hard-earned cash 💪

We're thrilled that you have had a positive experience with our latest feature - the milestone trophies!

The good news is that you will only receive 1 pop-up notification for each of the 11 milestones. Once you have made your first card payment, you will no longer receive these pop-ups.


These are the following milestones:


🏆My first group account

🏆My first bunq.me payment

🏆My first card payment

🏆My first month with bunq

🏆My first received payment

🏆My first friend joined

🏆My first online payment

🏆My profile is complete

🏆My first paid request

🏆My first split bill

🏆My first secondary account payment


For other matters you can, of course, disable notifications by opening your Profile page - Security & Settings - Notifications if you wish to disable push notifications for Payments, Requests, Card payments, Together, Administration and Other Messages. Just bear in mind that notifications for every incoming and outgoing transaction are highly advisable to keep enabled as you will always be aware of all important activities taking place in your account.

To answer your question, at present time, it is not possible to disable future milestone pop-ups but always keep an eye over here for future updates. At bunq no day is like the other, which means that we are constantly working to provide you with an experience unlike any other 🌈!

Cheers!

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Please Bunq, make a disable button for every kind of notification separately.

Thanks in advance

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78

Agreed - should be able to disable, I have no need for badges on doing my banking either.

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37

Remove it please or make it opt in.

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35

“we are constantly working to provide you with an experience unlike any other”

Well you got that right. I never had an experience like this with any other bank ever.

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38

Hi Margit,

Like Bryan said, statistics would be great but there is no relevant information in the badges for me.. If I could get some serious insight in my spending behaviour, I think I would use this account as general account. Now it's convenient for fast payments for webshops mostly.

Best,

Stijn

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37

What part don’t you understand? You are a bank. Stop developing annoyances. Let the people control themselves about what they will receive a notification for. Also, achievements has nothing to do with transactions. Act like adults please

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36

This reply.... Have you gone utterly mad? He is saying that he has a negative experience with your new feature and you frame it as positive. This is a whole new league of being a horrible bank here.

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32

I am responding to Marit in my previous post. This is utter insanity from a customer service perspective. Your propaganda cult talk does not align with my experience as a customer. I have no financial freedom if I get blasted by full screen shit when doing my finances because some idiots at my 'new free bank' think I need to be gamified for no fucking reason. Remove the 'achievement' nagging AT ONCE.

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30

Customer: "I won't spend more, or make more connected accounts to unlock a badge. Is it possible to turn this feature off, or at least to turn the popups off?"

Bunq: "We're thrilled that you have had a positive experience with our latest feature - the milestone trophies!"

This is insane....

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71

I'm no huge fan of the feature as well. I like bunq for it's innovational philosophy but badges seem out of place. I am also disappointed you can't disable the feature as a whole.

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28

Hello Xander and Jorijn 👋

We hear ya - We've created this feature for our users to see how far along they've come in using many of our services. We want to offer all bunqers this experience and that means not only include this feature for the newcomers 🦄

Even though we understand that with every new feature, opinions will vary.

With that said, do bear in mind that it is merely a one-time notification per milestone. 😅

Cheers!

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I am missing the milestone "My first million" lol

Seriously, I do not think a bank should do this.

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39

@Margit 95% of the feedback you read here is negative so opinions don’t vary that much 😅

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41

No, this function should be dismissed completely, the users opinion tends 95% negative, reading the remarks. So please LISTEN to your users!

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38

“Even though we understand that with every new feature, opinions will vary.”


That’s an understatement. Considering the responses in this topic I think this is the most hated ‘feature’ ever.

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32

you are what we in The Netherlands would call in Dutch, a zuurpruim, a peevish person, someone with a habitually sullen or gloomy expression or outlook on life. why can't ppl see the fun in this feature? I think even though it doesn't necessarily add anything, something to bunq, it does indeed suit bunq to add this to the app, as it's an entirly new way of getting new and existing customers familiar with bunq, the app and their services...

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@DaveFlash, please consider this line before pushing people into boxes:

“Mensen die zich uitspreken tegen zo’n verandering en daar zo verbaal over zijn, voelen de pijn echt omdat ze er echt om geven. Het zijn stiekem je grootste fans.”

- Mark Vletter (in blog re bunq Premium)

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71

Yes please add an option to disable the badges. I do a lot of payments since I joined bunq in 2016, but now I get notifications and events telling me I just did my first payment or my first request and many more like that.

I understand the value for new bunqers, sort of onboarding process. But as an existing bunqer I don’t need it and don’t like the extra events in my timeline. 🧐

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Thanks for your response Margit! Looking at the milestones, I'm pretty sure I meet the requirements for at least half of them. So milestones are only for new events?

Have a nice day!

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I was considering making a post regarding these badges. I assume these badges were added for giving users some ideas of what they can do, make the app more fun and maybe even add a sense of achievement. However, bunq is an app used for money management. For most, this is a serious thing, not some sort of achievement hunt.

Although I secretly do like the idea, I feel the implementation is a bit... unprofessional.

My advice: either make these badges opt-in and actually add some 'hard to achieve' goals in trade for a small reward (use your bunq card 1000 times / make x amount of posts on together --> gain an achievement and get send some stickers) or remove them altogether and focus on making the app EVEN better!

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I agree with René.

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38

Indeed, gamification would be a much better purpose for the badges. But only with an opt-out possibility.

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33

I prefer opt-in for stuff like this though

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28

But then probably no one would use it. Maybe opt-in for existing bunqers and opt-out for the new.

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78

I don’t like the new badges at all. Get rid of them or optional.

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Word!

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27

Yep. Very annoying feature.

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42

Well, we can discuss if this is something you need in a banking app. I think this is primarily a funny way to motivate NEW users to use some of the features. For the average hardcore user as myself, it is very easy to earn almost all of badges within days :) I find it a funny gimmick. bunq is all about making banking fun.

But... at this point I think bunq should focus on key features instead of gimmicks.

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Please take them out, bunq. This is a banking app, not some game. If I want to run around collecting trophies I'll download Pokémon.

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29

+ 1

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Straks krijgen we nog "loot boxes" met bunq features 😉

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24

Nou Bastiaan als we daar dan geld uit krijgen vind ik het nog niet zo slecht klinken. Haha.

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42

Just to voice my own opinion concerning the badges: this is just childish and has no place in a banking app. After receiving a badge I feel... dirty... And not in a good way.


However I'm interested to hear from someone who likes this new addition. And the why.

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The badges nudge you to explore more of bunq. You can only use the features you know about. I like them 😊

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34

Please add an option to disable these annoying badges. They add nothing for me but annoyance.

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33

Instead of introducing these useless features fix some actual bugs... Still get my old address when I download the annual overview....

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34

Cool for newbies but not for the folks who are bunqers for a while, I do not understand the added value here, please keep it clean and smooth

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33

Please put an end to these silly notifications!!!

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28

You only have to endure max 11 celebrations :) 🌈

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This is the worst idea ever. Congratulate me on my first card payment when I've been premium for ever already? I am not some child.. Please revert this or at least make it possible to completely dismiss this horrible intelligence insulting non feature..

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32

Last week I had all badges except one... But since today I have to start all over again because bunq wanna to give me 'the full experience'. So, today I earned 4 badges by doing stuff I already did for months. And now I have to create a new account and share it to earn to share badges. Hahaha, al already have 6 shared accounts :) 🌈 #fail.

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38

This is such nonsense. I’m using bunq since the beginning. I know I made card payments and linked accounts. Don’t need a random reminder of that. Also, the whole idea of gamification doesn’t make any sense for a banking app. I’m not gonna spend more money now. It can be turned off right???

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bunq, I love you, and I’ve switched to you for all of my banking needs, both personal and business. I’m actively advocating for you among my friends. Please let me (and them) switch off these disruptive, unclear, and frankly enormously annoying notifications.


You’re already playful and ‘different’ enough. Using the app to control your actual real-world finances is already really cool and enticing. If you need to be extra special and/or appeal to a certain demographic with these (not-so-special) trophies, please at least give control over the user experience back to the rest of your users and allow us to make use of your excellent service in a way that works for us.


To me, you’re a - glorious - means, not an end. Please allow me to use you as such by not taking away UI controls.

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Yeah, thanks Thomas for harassing me to use Bunq. Achievement unlocked.

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Dear Bunq!


I want to remind you that you are my bank and not some toy app on my phone!

I love you people for being that good and open, so please keep doing that!

Stop to treat me like a child and stay a bank, thats what you people are good at and where we pay you for!

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44

What the hell? I was thinking I had some kind of malware on my phone... Can you please turn this off?

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37

Yes please no batches.. I use bunq for serious banking, not for gaming..

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I agree that there should be at least the option to switch this badges thing completely off. At least, since this extra feature appears very unprofessional for a bank. I love badges when I get them from Fitbit, but I seriously couldn't care less about my accomplishments in Bunq, because they aren't accomplishments. Paying by card isn't an accomplishment neither is receiving a random amount from someone. You're a bank and you were different enough already, stop overdoing it. It makes me feel I'm trusting my money to a bunch children and I don't like that. I don't care how 'far' I get into the options of Bunq, I just want to have a bank that doesn't treats me like a 3 year old...

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And what will be the reward for the first person who collected them all? Will Ali Niknam come to bring a home baked cake?

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29

Jezus dit is echt tyfusirritant zeg. Kan iemand me poken als het weer uit staat? Probeer I got die tijd wel zo min mogelijk bunq te gebruiken...

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Let's think differently: maybe this feature (I think the best for new users) will be a base for the best upvoted idea on this together forum: the IF THIS THEN THAT. because the system now already monitor your payments, requests etc to give you badges 😊

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The strange thing is with the badges (which I don't think should be in a banking app at the first place), is that I received three the other day....but I already achieved all the badges (I did everything for every badge a long time ago).

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Hi all, thank you for the responses. As Margit already briefly explained, we decided to let older users collect trophies too (although they have completed them before) because we wanted to let everybody experience this new feature 😃 @Helmer this might indeed have been a bit confusing.

With trophies you can see to what extend you are using bunq and maybe discover new options which help you managing your money even easier. However we will definitely take all your feedback into account!

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Lot, seriously? Badges may ‘help us manage our money even easier’ ?


Gamification in a banking app is an absolute no-go. In case the previous feedback has not been clear enough: Please. Let. Me. Be. Able.To.Turn. The. Badges. Off.

Thank you.

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Not all users are aware of all features. The trophies van be a hint / incentive for them to try the features that they had not seen yet. I think this is particularly useful for new users. 🙂

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True, this is primarily useful for new users. So that's why I don't understand why I have to start all over? But besides that, the badge screen doesn't provide any additional information for new users about how to use some of these features. So, how exactly is this helping new people? :)

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When you tap them you can see which ones are missing and what to do to get them. 🙂 Like; make a payment with the secondary account.

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34

Thnx Lot. Today I spoke to support because out of the blue all my badges disappeared. I indeed got the same response that bunq decided to give me the full badge experience by starting all over. In my opinion a complete miscalculation!! For new users I think this is handy and fun. But for hardcore uses a myself it's of no value to start all over again. I wonder what I see when I open the app tomorrow :)

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32

Same here, I don’t actually care so much, but it’s a bit weird I have to invite more friends and open extra shared accounts for the sake of the badges that I had a few days ago...

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29

Leuk idee om nieuwe bunq-gebruikers door te doen te laten zien wat bunq allemaal biedt!

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32

I agree. I don’t want gamerfication where I keep my salary. Now I’m thinking how I can recover my funds if I lose my phone and my bank card at the same time... This feature worries me.

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Feels like Pornhub and their achievements 🤪 Stop the wankness ktnx!

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Sorry guys, bunq has a lot of great ideas, but this isn’t one of them. You’re a bank... this isn’t f-ing foursquare... I don’t want this crap. Please remove this or make an option to turn it off completely! And maybe put some resources in some more useful stuff. Thanks

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Agree with all of the above. Childish and unprofessional. Two sentiments that do not go well together with banking...

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Ohw wow, badges... Like I am a child. DISABLE these function on my account NOW! I don't want childish remarks in my financial statements!

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It feels childish. Also the 'AWESOME' message when an ideal payment is done. Come on... Really? Please go back to the no nonsense approach and a bit more serious.

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And 'K-ching' after top-up...

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33

I also don't think gamification belongs in a banking app. It makes bunq look out of touch. It's with choices like this, I feel a little embarrassed having recommended bunq to my friends wholeheartedly.

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First of all, loving bunq and enjoy using it a lot. Keep it up!

However, i can do without the badges and al the emoticons. I’m 43 years old and sometimes i feel a bit like i’m lost a at a teenage party.

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Yes! 32, same feeling.

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35

those badges!

Am i some kid?


I want to be appreciated as an adult.

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I totally agree! I like bunq a lot as a bank but i totally hate this achievement-social-media stupid hype! Get rid of it. Please don’t follow the mass.... nobody gives a damn about having done a payment.

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You should have focussed on key functionality such as ITTT. This bogus badge system doesn't contribute to your iso called i mindset.


Yes I am a premium user, have all my assets with you but highly critical on your developing priorities.

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Wakker blijven bunq. Krijg nu een badge voor mijn eerste online betaling en nog een voor een ander iets. Heb alles het afgelopen jaar al meerdere keren gedaan. Zit hier echt niet op te wachten. Ik ben over de 60 maar dit doet me denken aan mijn eerste jaar op de basisschool. Een plaatje voor goed gedrag..... Verder dik tevreden over bunq overigens maar maak er geen kleuterschool van. Er staan nog genoeg leuke nuttige ideeën open om tijd aan te besteden.

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Why do milestones have to look like invitations to a kids party? I would prefer to have serious user features rather than balloons.

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32

"Challenging the status quo" words that mean so much to everyone looking at how Apple became great again.

I believe bunq is also trying to navigate along the same path which I think is great.

But copying the Apple Watch badges is not really living up to this statement.

I got congratulated with my first payment !!! ( I'm using bunq for over 2 years now ).

If you want to create an amazing experience for your users, make sure that you also cover the details and activate the badges that people already earn based on the past. This would have killed many negative feedback as it is the active users that do not handle this too well.

This feature for new users is actually not bad at all!!

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Misschien iets minder kopiëren van Apple

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This is very, very annoying.

If you are like me, loving bunq and having moved multiple companies I manage financially, with 5 accounts now I suddenly receive 3-4 annoying full screen notifications a day. Please remove this!

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I noticed that some badge accomplishments in the event tab are misspelled in Dutch:

Mijn eerste pasbetaling

Mijn eerste bunq.me betaling

The letter 'e' is missing.

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28

En dát voor een Hollands bank!


Ja ik weet het: Hollandse

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I agree with the overall opinion in this thread, as I don't think this badge system is especially helpful for me.


But to all the people complaining about wrong priorities, please keep the following in mind: Just because an programmer is working on the badge system, that doesn't mean that he could also work on other features like IFTTT or payment categorization. Maybe it was an entry project, internship project or just a small project to test out new development methods.

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I'm still using the old version of the App without milestones and after reading this don't want to update it to avoid this nonsence. Please remove it or give us the option to disable it.

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This is no Facebook I want to have that removed or disabled put your time in important things this is for children

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Also my timeline is for transactions so I could run my business not to see badges and get dirty data on my system please remove asap

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33

Please remove this “feature”. It’s ridiculously annoying and even worse than cookie notifications on websites


I tried to check a payment today, but first had to tap away a badge and two seconds later another badge.


Complained about it on Twitter and was send to Together. But when I opened the app again to find this thread, another badge popped on my screen. 🤯


This is the the first complain I’ve had in the past two years of using bunq.


Phenomenal service, please, let’s keep it that way.

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Could not agree more!

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Iskandar, dan heb je nu je badge "Mijn eerste klacht" verdiend lol

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39

While I get that gamification is fun, there are a couple of issues I have with it:


1.) Generally, gamification (think: airline status) is used to deepen the relationship between vendor and customer. So: If I fly more, I get some perks. Thus I’ll fly more. There’s a clear (albeit felt) benefit here.


I don’t see that happening with bunq because my two Premium and four Business subscriptions already come with all the features.


2.) Badges are cute for personal accounts (though if you read this topic, it seems that even that is the wrong place) but they are DEFINITELY out of place for Business accounts.


While I understand that there is a certain pride in building a feature like this, I think a number of corrections should be made. Specifically:


1.) Make it possible to turn off gamification (on any account type)


2.) Make gamification features opt-in on Business accounts (rather than opt-out once #1 is implemented)


As a (heavy) business user, I perceive this as a belated April Fools joke, rather than the thoughtful features we have come to know from bunq.

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Kappen jongens met die onzin. Leuk voor jullie managementmeetings, maar daar zit toch geen klant op te wachten.

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Nee, ik vind dit zelfs zo irritant, dat ik heb besloten om weer terug te gaan naar ASN. Voor mij is dit de spreekwoordelijke druppel.

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Wil? Kom op! Dat ga je menen!

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Ja, dat meen ik. Lieg trouwens nooit. Ben al bezig met overschakelen, premium gaat er deze week nog uit.

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Ondanks deze ene ondoordachte feature staat bunq bij mij nog altijd pal op #1. Ik hoop dat een weekje ASN jou ook zal laten zien dat er niks boven bunq gaat ;).

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Ik zat al jaren bij ASN René. Laatste tijd alleen met sparen en beleggen, betalen ging via bunq. Maar het verhaal van de tracking pixels zat me al hoog, en dit deed de deur dicht. Dus het wordt echt wel langer dan een weekje.

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Helaas voor bunq ;(

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Dat is echt heel spijtig Wil! 😔.... hopelijk zien we toch nog keer terug, want bunq heeft plenty of cool stuff. En oké, die badges zijn misschien niet het alles beste voorbeeld daarvan...

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Bunq, I would really appreciate it if I could switch this feature of as well as I find it useless, annoying and not in any way contributing to a banking experience in any way.

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So many wishes on the wishlist... And you implement badges...?

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Ali; Would you be so kind to respond to this. Why are valuable resources used for this. Obviously nobody is waiting for this. Thx

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Could you calm down, you're acting as if because of this minor thing a bunch of other stuff won't get done.

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Kan iemand mij even uitleggen waarom deze functie prio is? Volgens mij kun je betere dingen met je tijd doen.

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I don’t like it either 😕

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Yeahhh..... Badges !🎉

Die kreeg ik óók toen ik mijlpalen haalde bij het stoppen met roken 🚬

Ik mis hier alleen de chatbox, soort van BunqieTinder 😉

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I would like to have a possibility to switch this off. This is a childish option. Could be a reason to leave this bank.

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1 april valt laat dit jaar bij bunq? Hopelijk kan deze onzin snel uitgezet worden; het staat ook haaks op dat leuke filmpje van laatst waarin jullie alle extra features wegen tegen het zo minimaal mogelijk willen houden van de app...

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+1

Please make it possible to turn this childish nonsense off.

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Hey bunqers👋


Thanks for all the input! What can I say? We do like to spice things up every now and then 😎


All jokes aside - we introduced trophies as a way for new bunqers to get to know us in an easy and fun way. Nobody digs tutorials... While building it we loved it so much we decided to share it with all our users. Old timers and new ones!


We know you want more features. Consider this one of them. A feature that allows you to have some fun and lightens up the day🙂


And we just wanted to share some confetti with you 🎊


Cheers!🙋

- Steffany

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As much as I love the bunq support, this post seems unnecessarily evasive Steffany. No one in this topic is asking for more features. Instead many are asking for an unnecessary/annoying feature to be removed. The point of the badges was clear, but the new feature are not fun, they’re causing annoyance and as you can read in the topic it actually caused someone to cancel bunq premium.


My suggestion would be to not post an evasive answer, but join the discussion and acknowledge the fact this may have not been the best feature.

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37

Hmmmm, handing over my entire savings over to a new bank is quite some serious bussiness for me.


If i was looking for just fun, i would by a game.


I’m puzzeled. What does bunq want to be, a real party to trust with al of your money, or just an gimmicky app to fill in the gaps the real banks leave open?

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Please get back on your feet bunq! Seriously! Me and many others pay you 8 euros a month so please take me serious!

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Well, I think 75% of all the fuss could have been avoided if bunq did not start all over with the badges for current users (you change this out of the blue after launch). And it would help new users if there was more feature info at the badge overview. Finally, I do get this could be a funny way to introduce new users to features. This post got a lot of votes in short time and they seem almost unanimous.

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Exactly! I would probably have all the badges already. Now it says, for example, that I made my first payment with card... yeeeeeee!! Not necessary I think.

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I don't actually see a contradiction between trusting a bank with all of your money and them being capable of implementing such "fun", seemingly frivolous features. If anything it only proves what we already knew, that bunq is a group of IT'ers rather than bankers, and have more interest in coding than in investing your money in whatever. I also don't really see why this feature is *such* a surprise, sure the notifications might be annoying for some people but it will be over soon enough once you earn most of the easy badges, and the whole thing fits within the "fun" communication style that we are used to from bunq. If you would prefer a more boring, serious, fintech bank... I don't know, I don't think there are many other comparable ones out there...

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Except the badge notifications are repeated. When I almost completed them I did think it was a one time annoyance and then it moves to the background, just collecting dust somewhere deep in the app. And then they cleared my achievements out and the whole animated notification thing happened all over again. Like one of those terrible ‘enhanced experience’ web ads the take the entire screen to promote something you never need. Cluttering up my timeline that is already busy with double events (transfers between my accounts weirdly require two events) and the hooray popovers happen right when I need them the least. Like when quickly doing an important payment. Sure, it’s only a couple of seconds of my life but still annoying and unnecessary. The opposite of what the rest of the app and service is.

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I'm missing the badge for using the switch off badges option

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I'm sorry bunq but those badges are completely useless. Come on, focus on more imporant things that people are asking about. Mostly small things, like a dark theme (at night my eyes are cremated when I open bunq) and the option to get a freaking "sign out" button somewhere.

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Oh, and please. Do not come up with a reply that says you can set "auto logout" on 5 minutes or something. I know that. I just hate the fact that you have to go to 5 menu's to logout.

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38

The freaking "sign out" button has been there for many moons. All you need to do is press and hold your Profile picture and a switch & logout menu will popup.


Wish granted! 🤗

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thanks ali, didn't even know about that one, but I see no reason to log out at all, i use touch id to get back in the app after a while and see no need to fully log out everytime at all...

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It should be a button right next to the picture 😒

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I completely agree with the sentiment on this post. I’m an early bunqer and the first updates were great. Real-use payment features, Mastercard, splitting bills, shared accounts, instantly changing PIN codes, great stuff!


Now we get Apple Pay (by setting your device to a different region than it is really in) and some childish reward mechanism. Did Bunq lose their priorities?


It would be great if we focus on important things please, like a web environment or desktop app. Like, banking stuff.

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23

Why do you think Apple Pay was no priority?


Also it has been stated numerous times that bunq is mobile only and mobile first. The web-app is on the wishlist but according to latest messages not on the roadmap. bunq is really clear on that one, it doesn’t fit the mobile only philosophy. Though, never say never of course. 🙂

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22

Hi Michiel, I don't quite understand why you portrait Apple Pay as a 'there are way more urgent things'. I think it is a pretty big deal and impressive that bunq implemented Apple Pay! Yes, it is not available in the Netherlands but you can't blame bunq for that.

Second, bunq made it always clear that a web interface isn't on their list. By the way, some bunqers build a pretty impressive desktop app! So, there you go :)

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24

Mobile only and mobile first is mutually exclusive. But point taken, I guess our priorities just aren’t aligned.


If this is the trend (fringe or ‘funny’ features, instead of banking stuff), then I’ll just switch away again. Too bad though, most of it is quite good.

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27

Let me clarify that: we are a mobile only bank right now, and the focus is mobile-first; as it has been since day 1.


I can assure you, we are working on more awesome features of course. We just don't always wait to release a couple of them at once, rather we ship stuff when it's done. This feature as well, it was done, so why wait when it can be released and help new users? The feedback on this feature is being collected by the colleagues here, they will work something out as they always do. 🙂


I think it's really good that bunq also invests time into the onboarding of new users, which is equally important as building new features for existing users. 🙂

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32

Please stop with these milestones. It is very annoying and I can't imagine anyone older then 10 is interested in a feature like this

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28

I see the point of earning a badge when I walked 42 kilometers but for sending money? Come on… what an annoying way of getting more usage from the app. There is absolutely zero value for this in the app.

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29

While I don’t echo the extreme gripe some people seem to have with these trophies, I do think it’s a mistake to “reset” these for current members who’ve already completed them all. A message and full screen animation of “my first card payment whoohoo confetti” just seems out of place for someone who’s using bunq daily for months already :)


Please at least restore the trophies based on previous usage of bunq for a user, or give the option to turn them off.

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29

Fully agree with that :)...

(And.. bunq should correct the misspellings in the badge descriptions)....

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32

Please make an option to disable the achievements completely. It’s useless and a waste of my time.

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40

So I tried to disable the notifications in the settings hoping this would solve the annoying screen takeover for the milestones. Guess what.. I received a milestone because I changed my settings 🤬

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28

Maybe bunq should focus their time on improving key features of the app instead of adding features that apparently nobody wants, especially your loyal customer base

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28

Please let me turn this off its driving me insane. This is my bank, not a videogame. Absurd.

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28

Heel kinderachtig en wat nog erger is. De batches kloppen niet. Voor een geldopname krijg ik een batch voor eerste pinbetaling en voor een eerste onlinebetaling een batch voor eerste request. Klopt niets van. Vlug mee ophouden en vooral doorgaan met datgene waar je goed in bent, een fantastische betaalapp maken.

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28

Please, OPTOUT!!

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28

My first card payment yay OPT OUT. I don't want this! Freedom!

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24

Please, make this feature default opt-out. I do not see any added value in 'gamification' approach. Thank you!

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33

To sum it up:

  • the idea of using gamification could be usefull in the onboarding process
  • with all stats being reset it has no added value for longtime users of bunq
  • please make it an opt-in feature, or at least let us turn the notifications off for these badges (and only these)

Did I miss anything else?

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21

Yes, a lot of people think this is childish and annoying 😠.

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24

Yeah welcome to your new level: real bank. Achievement unlocked.

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30

Jeetje zijn jullie nou een bank of een game developer? Ik overweeg om weer over te stappen op een traditionele bank die hun focus (en ontwikkeltijd) in iets nuttigs stopt

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28

As a long time user I think I'm not the target audience for these badges but it hasn't bothered me at all that I have to click away a pop-up once in a while. I really don't understand the people saying that they are thinking of changing banks because of this. Stop overreacting.

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27

That's just your opinion.

And people expressing to change to another bank is, also an opinion. Don't tell what people should or should not do.


Seeing the opinions most people think the badges are plain stupid (I think that anyway).

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21

Well put Hemmik! 👍... Totally agree.

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23

Sure, nothing wrong with venting your opinion about disliking these badges but saying that you would change banks over this is just plain childish.

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40

Thanks for your comment Hemmik! Thanks for your feedback John Do & others!


Generally speaking I think this is the summary:

- We continuously introduce new features. All in the mindset of bunq, not bank. What bank has trophies? None. But bunq has!

- Some of these you will like, some of these you will dislike

- We always love to hear your opinion because without understanding you it's hard for us to do the right thing

- Do keep in mind that we look at the total picture, i.e.: it's not a competition where whomever shouts the loudest gets his/her way


As always thanks for your feedback and you can be rest assured that we will take it into consideration. However please also do consider that even if you didn't like the feature, many people here worked very hard on it. I'm not asking you to spare their feelings, because we believe that understanding our users is the most important of all. I am however asking you to be considerate in voicing your opinion in a constructive manner :).


Thanks!


Ali

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24

Thank you for your response Ali! I'm pleased that bunq doesn't try to be a tipycall bank, that's is main reason why I joined bunq in the first place :) Of course I don't like every single feature for the full 100%, would be strange if I did. But that's all in the game :) 🌈

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30

@Ali: Thanks for chiming in. Trying to distill feedback from all these harsh comments is probably not that much fun, so I really appreciate you guys taking this part of the job so seriously.

I think most of the grief in this topic is not about the way trophies are implemented, but rather bunq's increasingly juvenile tone of voice. Obviously, bunq has always targeted itself towards younger people, but with the newly introduced ornamentation (not just the trophies), it feels a little alienating to some. That's why, I think, a few people are considering quitting bunq. They don't identify with it's tone of voice any longer.

It would make sense to have a setting that turns down the funny a bit. I myself would rather spend time in a somewhat less frivolous UI.

Still, bravo on pace of development! Really awesome!

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26

Ali, get out of your bubble man. The feature is unwanted enough that you can introduce a Disable Now button TODAY. You coming to the defense of the sensitivity of your team is all very cute. But aren't you about freeing US? Freedom of CHOICE? I truly think your company is going to become a political internal mess.


If you want to talk to a game designer and developer about your bunq application and how to improve it find someone who doesn't live in your sensitive rainbow bubble.

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21

I don't like a feature: I CAN TURN it off. Freedom. Freedom! Stop being dense and get a developer to add a button. No need to 'collect feedback' or tell your customers to 'cool down', be a professional CEO and make the right CALL. Next step: Open up more API so people can build their own app and don't need to get bothered by future bad calls. Also make a Javascript API so we can do proper integrations. You can reach me through this Bunq videogame app if you need further help not running this tram into the ground..

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25

Want more help? The long threads are unreadable on a phone. Reply buttons on the first post means you need to scroll up before you can respond to the last reply. Here, more free 'features'. Get in touch and I can come up with a million things that will make this app work better and your customers not shout at you. We can even do some sexy gamification that works, it could even be useful to your customers. So sorry for your devs by the way. The desktop app your non devs built is actually usable.

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26

Also, an edit button. Wonderful stuff that button. Easier on your moderators too! Because freedom means we're not scared of what our customers say.


https://youtu.be/lz3Vfme-2qg


Have a break, laugh it off, build some buttons, make us happy. Everyone free!

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26

I do agree with Hemmink. I think the badges should be should be changed as I mentioned in a previous comment, but it's nothing more than a little 'ugh..'. No reason to ever change :).


Regarding Ali's comment: "We continuously introduce new features. All in the mindset of bunq, not bank. What bank has trophies? None. But bunq has!"

Seperating and renewing yourself, breaking the status quo, of course is great. However, having a feature no one else has does not automatically make a feature good... I can ask you a question in return:

"What game has trophies? A lot. Is bunq a game?".

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26

To the higher up in the company who is forcing this despite objections from the UX department. You are 100% wrong. This is a bad feature! I have made over 400 card payments and just got congratulated for my first one? It makes no sense. It creates a large feeling of anxiety, and angers me. Who thought this as a good idea?!


It’s not even fun. I ignore achievements across the board, and I have to be really invested in a product to give a shit about good achievements.


And these aren’t even good achievements.

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23

HI Neil, bunq did reset earned badges for current users just to give also existing users to 'full badge experience'. That is thoughtful, despite you may not like this feature at all.

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28

@Hemmik

Don't call people childish because most are not. It's just a way to let bunq know the feature is not wanted.

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29

Please let us turn off badges! My god.

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31

Considering all the negative responses here: maybe next time user test this with 10 random users and some paper prototypes. Would have saved you a lot of development time that would have been better spent developing other features.

Other than that: keep up the good work, I enjoy the app.

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25

Count me in! Always love beta testing :) Even under NDA :)

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22

There are plenty of examples where companies introduced this successfully. I do think it will help to let some users 'beta test' in the field.


And of course, I'd be happy to help ;)

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28

What worries me even more than the fact that you are not taking your position as a bank seriously is the fact that you do not take your users seriously. People are obviously annoyed and DO NOT WANT THIS. At this point, you might want to shift this one-sighted focus from new users who supposedly ‘need’ this feature (or to whom this is ‘helpful’) to your present clients if you want them to stay.


But hey, maybe my math is off and losing your current customers is more profitable.

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38

First of all, I am still very happy with the way can now arrange my payments. All wonderful serivives from bunq. Keep it up.


For me, i did not immediately find the badges an added value. I can imagine that new bunqers with the badges get to know more and learn more about new functions of bunq as a result. This is a important thing. From that point of view, i absolutely see added value and like the way it is implemented, it looks very nice!


Mark

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23

In the end, after Reading Some of the reactions, iT would be the best If only New customers see these pop-ups, I think. Its a bit like spotify remastering old songs. Nobody asks for it and you can’t find the originals anymore. New users wont be annoyed as we are.

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29

First a compliment, the design of the achievements function is really nice!

I think that the biggest problem is that you are showing the achievements to people who already completed all those actions, please show only achievements to people that are using the functions really for the first time (I already made hundreds of payments ;-))! For people that are new to the app it's a fun way to learn about all the great features bunq has.

For all the people that are saying that they are stopping with bunq because of this feature, you absolutely don't get what bunq is all about. bunq is constantly trying to implement new features. And if you try out new features you create things people really like, but also sometimes something that doesn't really work or can be improved.

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21

Agreed. I did all those things a long time ago so it almost feels like a bug. Like bunq is making a mistake. Which isn’t a good vibe for a banking app.


I also agree that it’s nice for new users. The mistake lies in the (incorrect) notifications for current users. Ali didn’t mention this in his summary though. I hope they see their fault and correct it.


People would have complained a lot less if they hadn’t received notifications of already achieved goals.


People saying they’ll leave because of this were just looking for an excuse to leave already. This is to minor for such drastic steps.

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24

They fixed it for current users so good job bunq 👍 Thanks for listening and taking action ❤

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32

Concrats with your first card payment.... hey dude, that must have been two years ago. R U kiddin me?

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34

Badges in my view are infantile. Make a disable button and everybody is happy.

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Welkom in de kleuterschool... pff wat een onzin is dit

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I like bunq and the bunq style, but the badges/Trophäen are annoying and the worst idea ever to add to a banking app.


Please stop this or give us the choice to turn them off.


Thank you!

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I'm trying to do my chores for the day. I don't want to waste time clicking through pop-ups like I'm playing a game. This feature is really out of place. I chose Bunq for its effectiveness. Not because it did things no other bank does.

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30

Extremely annoying as they interfere with the banking experience. I had to click away 5 pop ups before I could see my bank accounts.

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31

It's kinda astounding how carelessly this is implemented. I run a business on top of Bunq, and that they just half-implemented these, so I had to tap through "Your first transaction" and "Your first payment" for no reason endlessly on multiple accounts, yet Bunq insists it's revolutionary, is enigmatic of everything about this product. I don't know what they're up to, but the feature should be killed until it A) Works properly and B) allows you to disable it. Please focus on making a decent app and stop layering on features because you think you're doing something that "no bank can." Try Revolut, and you'll understand how far off track you are here — or just listen to your users!

Even more infuriating is Bunq's continued dumb responses to user complaints: "We continuously introduce new features. All in the mindset of bunq, not bank. What bank has trophies? None. But bunq has" — no kidding, because most banks understand their purpose and that users/customers make or break their product. I'll be voting with my wallet on this one.

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28

I only saw the badges feature once when I was updating the app and also when you actually achieve it and you can click it away. It doesn’t pop every time and I’m not annoyed at all. Why are you guys so exaggerating?

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Wat een irritatie die badges. Wordt gefeliciteerd met handelingen die ik ‘voor het eerst’ doe. Terwijl ik toch al weer 2 jaar bunq. Is er een nieuw marketing meisje aangesteld? Ontslaan zou ik zeggen. Back to basics!

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Vind dat toch beetje respectloze opmerking. Er is echt nooit '1 iemand' van marketing die ' zo feature ff er doorheen drukt'.... wat denk je wel niet? En waarom zou iemand van marketing überhaupt een meisje moeten zijn? :)

Ergens mee oneens zijn is prima, maar deze toon vind ik buiten elke proporties.

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36

I've been using bunq for a while now, and had to click through several milestone badges before I could actually perform the task I wanted to. I don't want a gamified banking experience. I suppose I can see how some might find this feature neat, but I'm having difficulty seeing this supposed value, and here's why:

We continuously introduce new features. All in the mindset of bunq, not bank. What bank has trophies? None. But bunq has!

I'd like to start with a quote from a very talented young man that goes by the name of Bo Burnham: "Original does not mean good.".

Being the first shouldn't be used to excuse implemented features that went sideways. I appreciate the intention, but it clearly wasn't received well.

Some of these you will like, some of these you will dislike

Alright, good to know. I'll anxiously anticipate bunq's new features that I won't like.

Without being passive-aggressive: this is a carelessly formulated "argument", and, frankly, incredibly disrepectful; a customer voiced their opinion and is received with a shrug?

We always love to hear your opinion because without understanding you it's hard for us to do the right thing

Please, no. I might throw up. I truly can't stand this silicon valley, always loving virtually everything, shtick. You shouldn't love to hear our feedback, you need to hear our feedback. I find this "loving" language, that's used, well, just about everywhere, blatantly disgusting.

Do keep in mind that we look at the total picture, i.e.: it's not a competition where whomever shouts the loudest gets his/her way

Okay, thanks. Can you do one thing? Keep in mind that you shouldn't talk down at customers; we're not conversing art, so please don't suggest that some customers "don't get it".


P.S.

"While we're at it, let me congratulate you on your first card payment! This is just the beginning for you to enjoy full financial freedom and have control of your hard-earned cash 💪"

Seriously, Margit? He just stated his distate towards milestones, which you follow with this condescending response? Truly impressive.

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I don t understand the batches at all. And for the first time: it wasn t. I Done it many times before.

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This new feature is of no use to me. I'd like to see respective entries removed from my event list.

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32

Would just like to add that I too was surprised to see this feature. Though I personally have no need for these badges and can live with the fact that the popups appear only once, it does make me wonder. Bunq has pretty expensive fees compared to many other conventional banks. Fees which I am happy to pay because I feel bunq drives innovation in the banking world. However, contrary to all the other superb features which I consider money well spent, I personally think these badges are a bad investment of time and money.

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Maybe it’s time to create some new badges for the people that received all of them or most of them? I secretly love this feature 🙈

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I really think Bunq doesn’t need these kind of silly features. Your miles ahead of other banks already! I wouldn’t mind if things are a little bit more serious (but indeed, not boring) and these trophies thing is missing it IMHO.

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Relax people! To hot to get exited about. Just a funny feature. Why can’t a bank app be fun to use?! I love it!

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Exactly! Sometimes I look more at the bunq app than at facebook or instagram for example🙈

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Okay. Any other things I can't have an opinion about? I assume you mean well, but telling others what to do likely won't do anyone any good. Especially when you feel like everyone else is making a fuzz out of nothing. So, please don't project your opinion onto others :)

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