How do I contact bunq if my phone is stolen...

Petervdv

Frank It's always the same answers on the same questions here ;)

JaapJ

Zijn we nu iemand aan het uitleggen hoe phishing kan werken bij bunq? Leg me uit hoe ik toegang kan krijgen tot de rekening van een ander 🤪

DennisdeWit

Jaap I don’t know. But I can understand people want a phone number, in the light of the developments at N26, which doesn’t have a phone number either.

I’d vouch for an ‘emergency phone number’. You can’t call for normal questions, but if you are in serious danger of losing money, such a number could be handy.

tph

Dennis de Wit Agree. A phone number to freeze your cards and/or account and to request a new card in the same call.

Roeshimi

Dennis de Wit How would you make sure that people don't call this number for "everyday problems"?

Paul-Grey-Unicorn-386063522

Peter I am glad that you also raise the topic. Mature products/services distinguish themselves by “secure by design” principles and although bunq does a good job already, in my opinion it is time to further improve. The advice to use somebody’s else his phone is a MickyMouse (aka not professional) solution and by design proven not secure.

Paul-Grey-Unicorn-386063522

Tim In this post I also proposed some other options e.g. with trusted bunqers. https://together.bunq.com/d/8062-suggestions-for-adding-security-eg-forced-funds-transfer-or-compromised-account

sourabh-Turquoise-Panther

Petervdv 🏳️‍🌈 Unfortunately the Bunq app is not available in App Stores of non-EU Countries. For e.g., If you are traveling to India and you lose your phone then there is nothing you can do except for emailing them to block your cards or lock your account or something.

My advice: don’t rely on bunq when traveling.

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sourabh You should always have alternative means of payment with you when travelling

Petervdv

sourabh As someone already said, bunq responds on (important) emails within minutes. That's a whole lot faster than most telephone waiting times.

JaapJ

sourabh Ik heb 46 landen bezocht en kon prima met bunq toe op mijn reizen.

DennisdeWit

Roeshimi Just make an intro:

“Hello, you are calling the bunq emergency line. This line is only intended in case you have lost your card or cannot login. For all the other questions, please refer to the bunq support chat”

I mean, you don’t call your doctor and press the emergency button. You don’t call an ambulance when you have the flu. Simple as that.

Petervdv

Dennis de Wit You know that around 70% of 112 calls are not for emergencies? So setting up a number will probably give a lot (and expensive) amount of unnecessary calls.

Roeshimi

Dennis de Wit Have you seen Together posts in recent times? Nobody gives a sh*** about Guidelines, they just post stuff without asking and hijack threads. What makes you think the same people would listen to the introduction voice message?

JaapJ

Dennis de Wit Ja, en dan komen de luie gebruikers: ik vind mijn vraag ook heel belangrijk en ik heb geen zin om de chat te gebruiken.

sourabh-Turquoise-Panther

Petervdv 🏳️‍🌈 I am not asking for a human based hotline, we know that’s expensive. What we are saying is at least have a automated hotlines which are used to block your card or freeze your accounts with no human on the other side. An automated line is not costly.

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Petervdv 🏳️‍🌈 Kennen sie die Kosten einer Telefonhotline? In Deutschland ist es in der Regel so das es nichts kostet wenn man angerufen wird. Wo ist das Kosten-Problem? bunq hätte meiner Meinung auf die völlig unnötigen Zinszahlungen verzichten und dafür eine Telefonhotline etablieren sollen

JaapJ

Jongens, leg het probleem van dit soort dingen niet bij een bank neer. Als je je achterste niet kunt afvegen ga je toch ook niet aan de toiletfabrikant vragen om dat voor je te doen? Zoek een oplossing en verval niet in uitzonderingen en principes. Traveler cheques, prepaid MC, contact noodgeld, tweede android phone, bel je moeder, Western Union, enzovoort.

Leon-Green-Panther

Jaap 2 years late but; that's not there point Jaap. The initial problem was that bunq only has/had one channel - phone - available for its customers, and that can't be right.

Petervdv

Frank The costs for bunq will be high.

LH-Black-Wolf

NiB It’s actually worse the other way around tbh. Why would you trust the phone of a stranger, lol. You don’t know what they’re running on it plus if they snatch their phone back because they indeed don’t trust it: you stay logged in on their device. (Still has a code, but all the same.)

It’s insecure in every way. :P
I’m still heavily in favour of a online banking enivronment from browser, at the very very least to do stuff like blocking your card.

sourabh-Turquoise-Panther

Jaap Well the question here is „if“ you lost your phone in a foreign land. I am assuming that on your travels to 46 countries you did not lose your phone

JaapJ

sourabh De laatste comment was dat je niet kon vertrouwen op bunq in het buitenland. Daar reageerde ik op. En er is gewoon het adres support@bunq.com