Export bank statement and confirmation of payment

Jairo-Magenta-Akita

To better use this as a real bank account it would be very useful to be able to export and email as PDF bank statements over a period that one defines as wl as confirmation statements for single payments that one can send to the receiver as a PDF file or keep for one's records. This would then really help to use bunq as a day-to-day banking tool.

Louis

You can already export a period of time to PDF. Under your bank account tap settings, then export.

Nothing for single payments currently.

Jairo-Magenta-Akita

Thank you. I'll be looking forward to the feature that allows you to export to PDF all the details of a single transaction.

Louis

+1 👍

Marcel-Grey-Shark

Is there already some more information of single payments download/ export?

LESTER-Violet-Hummingbird

I want this function too. Export payment sent and received from certain account (query by name too, description) . Now it is only possible to export a range of date. If i want to send a “proof of payment” or “proof of receipt” other payments appear on the statements.

Jairo-Magenta-Akita

Yes proof of payment is exactly why it

Alexandra-Golden-Butterfly

Really, this is necessary

Jairo-Magenta-Akita

I agree. A confirmation with all the payment details.

Giacomo-Grey-Leopard

We need single payments exports. Also I just made a payment but yet it doesn’t show up in the export of today.

Mikhail-Purple-Dolphin

This is a must have function in my opinion. E.g. for outgoing SEPA payment it should show pretty much the same details as a regular statement (destination IBAN, recipient name and payment description), just for this particular transaction, and no account balances.

Mikhail-Purple-Dolphin

Those "regular" statements are not suitable as a payment confirmation, as they show your balance and other transactions at least during the same day.

RockTheShow

Single payments export to PDF is a need, and ideally ISO 20022 XML files for SEPA transfers would be awesome. Mistertango and Paysera are doing it.

As a workaround if you use Bunq Desktop the payment details page shows pretty much everything relevant including the recipient's IBAN (unlike bunq's app which requires you one more click on the payee's name). Here's what it looks like.

Markg

By means of a personal example, here's why we need this feature: proof of payment for single transactions.

An amount has been debited from my account. The supplier has blocked my access to their service and insists that they cannot see the payment on their side. I cannot send the supplier anything that uniquely confirms that the payment was actually received by them (if Bunq is to be believed that a debit of my account corresponds to a receipt on the supplier side). It seems as if my money has disappeared into the Ether. Is it possible that Bunq cannot confirm the end-to-end completion of the transaction and therefore cannot provide the functionality for "Proof of Payment"?

Sander

@Mark-Violet-Starfish-1962702487#35448 I'd advise you to contact support, they can check what happened with the payment. 🙂

Markg

I have and the say that its been paid but they can't provide proof to give to supplier. So i have no recourse, the bank says its paid and the supplier(Netflix) says its not paid

JohnDo

@Mark-Violet-Starfish-1962702487#35453 Hi Mark, that doesn't sound right to me. I think that bunq should be able to give you any proof in writing so you can provide Netflix with this evidents. Can't be that you as a customer are caught in between.

Markg

Totally agree. Bunqs response is to export a statement which does not provide the requisite evidence required to challenge the service provider on Bunqs claim that they have been paid.

JohnDo

@Mark-Violet-Starfish-1962702487#35456 Hi Mark, a bank statement has no formal legal status. So, it would help if bunq made a simple statement in writing to you. I know that have done such things before. So you should contact Support again. You can even tell them that John Do send you 👍😉.

It would be a shame if you got in trouble over this :(