• Aliexpress charged me through iDeal but order was cancelled

I've placed an order on Aliexpress with iDeal and my order was cancelled but money was not returned to my account. I've contacted them and they said that I have to contact bunq in order to get them back.

    @Georgy-Violet-Butterfly#83041 iDEAL is just a normal transfer at the end, so wait a bit to get the money back.

      That doesn't sound correct. If you paid with iDeal the payment has been processed and fulfilled. If you check the order status it will show the order as paid. I would recommend to open a dispute. That way AliExpress will return your money if the seller does not act. Bunq can't do anything anymore after the iDeal payment has been processed.

        Guys, thank you for your information but I spent two days arguing with Aliexpress support and they said that they cannot process my payment despite it was done in bunq. They promised me to give a proof through email in three hours but I've not yet received it.

          "we will send you a proof via email to show to your bank to get your money back" that exactly what they said

            More information, during the payment I got an error and my order stuck in "awaiting payment". I was told by their support that if I cancel it I'll get my money through a refund. But next day they said that I'll not get my money automatically

              Well did you try to ask the bunq support? In general I think iDeal payments are final, but support can probably give you a more exact answer for your case. You can also send them screenshots in the chat :)

              Edit: This Knowledge post describes how you can contact the bunq support https://together.bunq.com/d/6555-how-can-i-get-support

                @Jakob#83049 It's very confusing don't have these links to email on the support page of bunq

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