I’d say - as a copywriter - the text on John’s screenshot implies something it should. Maybe the whole screen should even be redesigned.
At least these points should be pointed out:
Do you have a question? Please use our FAQ —> button to FAQ
Do you have a question in general? —> Please ask it on Together
Do you have a private question? —> Button to Private Matters.
I’d say these buttons each should have their own background color or such (but I am not a designer, so what do I know?)
I agree that the Private Matters button would be better off at the place where it was before.
Unfortunately, I am too less of a JS programmer to think of a possible solution for the Flarum problem. Maybe it has something to do with wildcards or so? I only experienced these kind of problems with PHP.
Also, maybe it would be an solution for the moderators to have canned answers and then hide the topics. I am in no way fan of a strict moderation, but now it is really cluttered.
As for a cultural thing, most of these flooded questions are from French or Spanish users. Could it indeed have to do something with the Translate function?