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  • Trying to send money but the hand recognition doesn’t recognise my hand??

@Petervdv#87839 Hi, it’s takes me to top up and then a bank? I don’t understand why I need to find a bank?

    @Nicholas-Teal-Tiger#87844 There are multiple ways to reset hand recognition, one of them being a small topup from another bank to verify your identity. When you’re locked out of your account you should contact the Support chat 💬.

      @Sander#87845 Sander, thank you. Went to Support chat and had the account reset manually. Thanks for your help.

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