Any answers please?
Nicholas Choose passphrase as the alternative.
Nicholas Heb je de aanwijzingen gevolgd uit het volgende topic? https://together.bunq.com/d/2806-hand-recognition-best-practices
Petervdv 🏳️🌈 Hi, it’s takes me to top up and then a bank? I don’t understand why I need to find a bank?
Nicholas There are multiple ways to reset hand recognition, one of them being a small topup from another bank to verify your identity. When you’re locked out of your account you should contact the Support chat 💬.
Sander Sander, thank you. Went to Support chat and had the account reset manually. Thanks for your help.
