• Card prefered language wrong

Hello. I got a new maestro card a few months ago. However, I always paid with Google or Apple pay, until now. A few days ago, I put my maestro card into the card reader (no, I did not pay contactless because I thought it was a girocard only terminal - a bit hard to explain, but I know what I do). Immediately after I put the bunq maestro into the chip card reader, the language was set to english. I was a bit curios.
At home, I read out my card with cardpeek. And I found out the following:

Unlike my other bunq cards (the older maestro card (which is broken), and my mastercard) the prefered language of my card is english. But I'm german and I'm living in germany. It's not a big deal, I can speak english. To be honest, I find it even a bit funny - the cashier was a bit suprised too. But why isn't the prefered language of my card german (deutsch)?
For example, this is the prefered language of my bunq mastercard:

As you can see, it is set to german.
So why is my bunq maestro prefered language set to english instead of german?

    I can't really help but just for reference: I joined bunq on 26 February and both my Mastercard and Maestro have their language preference correctly set to "de".

      @Arcardy#88259 Perhaps you ordered that card at a moment when you had the bunq app set to English?

        @Arcardy Didn't you have your phone set to English while ordering your new card?
        I kinda believe that that's why your cards have the EN-flag on it.

          @DaveFlash#88261 Yes, that's possible. In the past, my bunq app was set to english several times (to capture english screeenshots for the bunq EN telegram group 😛).

            @Arcardy#88263 Then that means bunq uses that language as preference for cards.

              @Arcardy#88263 - Alright - Here we go.
              That's the reason why your card is set to English 😉

                @DaveFlash#88264 Yup. So currently I'm using 2 of 3 cards. Let's set my phone to dutch. And order a new ... Maestro card. 😀 It should have the prefered language set to dutch, right?

                  @Arcardy#88267 Very curious now what you’ll find :) What hardware are you using for this btw?


                    Let‘s see. I‘ve set the language to dutch on my iPhone SE. Then I restarted the phone. And ordered a new card.
                    But.. Why did it cost 9€? I saw it after I‘ve ordered my card. I thought 3 cards are free! 🤔

                      Interesting. I tried out cardpeek with a card reader that I had somewhere and it worked. My bunq cards are both set to "de", but I don't exactly remember the language list I had set on my phone when ordering the cards. The main language never was German, though.

                      Edit: Oh and cool you can see the CVM list, as well as past transactions on the card. Never knew it was that easy.

                        @Arcardy#88340 Not if you already had three before unfortunately afaik, then you pay the setup fee.

                          @Arcardy#88259 Ik ben Nederlander maar mijn telefoon staat vrijwel altijd op Engels. Ik heb even gekeken en mijn twee kaarten staan allebei op Engels.

                          Ik kende Cardpeek niet, maar het werkt zo te zien prima. Eindelijk eens een keer de card reader van mijn laptop kunnen gebruiken 👍

                            @SimonM#88561 In dat topic wordt door een bunq medewerker gezegd dat de taal afhankelijk is van je app instellingen. Er wordt dan ook gesuggereerd dat het mee veranderd als je de taal op je telefoon aanpast.
                            Daar wordt dan expliciet naar gevraagd, maar daar is helaas verder geen antwoord meer op gekomen.

                            Je hebt dat topic trouwens wel goed gevonden 👍

                              a month later


                              Sorry for not updating this thread.
                              Just to inform you: The card prefered lanugae is "de".
                              However, according to this thread https://together.bunq.com/d/177-change-language-preference-of-mastercard-maestro you need to pay once to set the correct language.
                              I haven't paid with my "new" card yet. Let's put it in a terminal (before that I'll set my phone language to dutch, reboot and start bunq once) and see what happens.

                                Today I was in a supermarket and I put my bunq maestro in the chip reader of the Verifone H5000 Terminal. Before that, I set the language to dutch (region also) and restarted my phone.
                                Well: The card prefered language is still german :(

                                  @Arcardy#97870 Volgens mij was de oorspronkelijke gedachte dat het zou veranderen wanneer je een keer betaald had. Dus dan zou de taal bij de volgende betaling anders moeten zijn.

                                  Ik neem aan dat dit niet anders omdat de terminal de taalcode al gelijk inleest en pas na ingave van de pincode contact zoekt met bunq om te vragen of het saldo toereikend is voor de betaling.