@Mike1975#101689 Danke fürs Feedback! Ich warte noch bis morgen und dann bestelle ich eine Ersatzkarte.

@BJ#101676 La mia era prevista il 18 ma ad oggi nulla. Italia. Non so che dire

@Enrico-G#101750 Just follow the general guidelines. When your card does not arrive by the estimated date, then wait a few more days (it's an estimation after all). When it still doesn't arrive then simply contact the Support chat 💬 and they will look into it for you. 👍😁

@Sander#101760 Essendo non tracciata c'è poco da esaminare. Si rischia solo di rispedire una carta disattivando la vecchia in arrivo. Meglio N26 ha tutto tracciato

@Enrico-G#101763 bunq can at least check whether the card got stuck during the production phase. And optionally they can arrange for a new card to be send. 🙂

@Sander#101766 Dicono che non riescono a controllare

@Enrico-G#101767 please don't advise to not follow the procedures. The official procedures point you towards the Support chat 💬, they should hence assist you. They obviously can't see where an untracked letter is, but they should be able to find a solution for you. When you have problems with the answers from support you can always ask for another support employee or report here for instance. 👍
Main take away; do report to support, so they are aware and can fix it. 🙂

Does anyone have a tip as to how I can order a travel card?
It’s not offered as one of my card options although I have premium membership.

Piggyback question:
I ordered a MC debit card by mistake; haven’t activated it yet so shall I just send it back?

TIA!

@Emi-Yellow-Wolf#102234 Heb je wel de laatste versie van de app? Soms helpt het als je handmatig naar de laatste versie zoekt in je app store.

Als je die optie dan nog steeds niet hebt dan kan je beter even bunq support vragen hoe dat zit: https://go.bunq.com/link/support

Voor zover ik weet neemt bunq geen betaalkaarten terug. Die worden persoonlijk voor jou gemaakt en zijn niet te hergebruiken.

@Emi-Yellow-Wolf#102234 Das ist sehr komisch, weil ich konnte diese Karte sogar bestellen, als ich kein Premiumkonto mehr hatte.
Am besten einfach den Live-Chat Support fragen.

Got mine yesterday, its already scratched.. yay!

Although the app says delivery date July 2nd, I got mine yesterday: 26.06.

@Robert-Silver-Turtle-4265395482#102309 Bien j’attends aussi la mienne aux alentours de cette date!!
Une question !la carte bunq Voyage peut-elle remplacer ma carte de débit actuelle??

@Odon-Orange-Hummingbird#102455 Kurz und bündig "Ja" ;)

@Mike1975#102456 Ok il reste juste Apple Pay!!!

@Buenet#99470
My first Travelcard came glued with frontside to the other side of the folded paper.
I contacted support about this and got the possibility to order a replacement card.
I do understand that any card will get scratched sooner or later, although as an apple pay user I seldom use cards to do payments anymore.
But as a customer you should start with a brand-new and crisp shiny card without damages in the mail. After that it doesn't matter if your card gets worn out. Through the traces left behind, you can relive the stories, the good and bad times experienced and remember the journeys you have made just like life itself.

And... it might show you are a really BIG spender! 😉🌈

@MarJamJars#102465 If this was a pair of Jeans, you would pay some extra dollars so that the manufacturer made it look like this.

@Odon-Orange-Hummingbird#102455 Yes it should replace the standard debit card.