We're excited to bring you Withdraw & Deposit, an Update 11 feature! Now you can withdraw & deposit cash at over 10.000 stores, 100% securely.
What is Withdraw & Deposit?
With Withdraw & Deposit, you can deposit and withdraw cash at more than 10.000 stores across Germany, Austria and Italy thanks to our partnership with Barzahlen/viacash. This means mobile banking with no limitations. And the coolest part? It's available for all plans!
How does Withdraw & Deposit work?
To see how to track Withdraw & Deposit locations in the bunq app, check out the video below:
Who can use Withdraw & Deposit?
bunq Personal and Business users living in 🇩🇪 Germany, 🇮🇹 Italy or 🇦🇹 Austria or bunq users under these plans that travel to the available countries.
Can I use Withdraw & Deposit if I'm travelling to Germany, Italy or Austria?
Yes! As long as you've location services enabled in your app, the Withdraw and Deposit button will be shown when you're in a supported country. 🙌.
Where can I Withdraw & Deposit cash with Barzahlen/viacash?
On the link here you can easily keep track of the available places to use this service. 🗺💵
What are the limits of Withdraw & Deposit?
Deposits: The minimum is €50 and the max is €999,99 per 24h period. The first €100 deposited each (billing) month is free, then there’s a 2,5% fee on the total amount above that. You'll be charged this in your monthly invoice.
Withdrawals: The minimum is €1 and the maximum is €200 per calendar day.
All limits apply per user not per bank account. These limits don't have an influence on the card (withdraw) limits. You can withdraw 250€ (if Personal) and 500€ (if Company) with your card + 200€ with Withdraw & Deposit per day.
Barzahlen/viacash withdrawals will be counted towards the 4 free withdrawals per month for Easy Money and Easy Green users.
Why is Withdraw & Deposit not available in other countries?
To give users in countries that rely on cash an easier way to make deposits, we partnered with Barzahlen/viacash Payment Solutions. They only provide service in 🇩🇪 Germany, 🇮🇹 Italy and 🇦🇹 Austria at this time, but we'll be sure to update you if this ever changes. You can find more info on them here.
Where can I withdraw and deposit money using Barzahlen?
When you select Barzahlen in the app it'll show you a map with all the nearby locations you can withdraw or deposit money. The options are available at REWE, Penny, Real, dm, BUDNI, Ludwig, Eckert, ON Express, Adam’s, Barbarino and mobilcom-debitel.
How long will my barcode be available to use? When does it expire?
The barcode expires after 30 min. When it expires, you'll get a push saying it expired and you can just make a new barcode if you need to.
How can I cancel a failed Barzahlen withdrawal/deposit?
Withdrawal/deposit can't be canceled right now due to a limitation on Barzahlen's side, so that they've the time to verify if the withdrawal or deposit actually happened or not before allowing it to be canceled. After 48 hours the event will either be canceled automatically, or you'll be able to cancel it manually from the bunq app. You should immediately be able to make a new withdrawal/deposit
Barzahlen offers more deposit points than your application, why is that?
Yes, indeed there are more points that are operated by Barzahlen, but we suggest using the ones shown within our application. If a particular location is being shown on their website, but not in our app, you can't use it. The reasoning behind is that those points only allow deposits up to €100.00, and for us in order to fully support that location, we'd have to limit every transaction to €100.00. We want to be flexible towards you and enable you to withdraw and deposit more than €100.00.
How long does it take before my deposit is in my account?
As soon as the retailer confirms the deposit, it should be straight in your account.
Want to learn more?
Explore more bunq knowledge here. 🌈