Sander I think the issue is that, like you say, there are 2 sides to a story. We only know bunq's side. But you have to agree that this happening on the first of the month is making it more... interesting.
In the end however, bunq, and not Vanad, was and still is responsible for support. Naming and shaming about a third party you hired yourself doesn't make things better.
Nevertheless, speculating about what really happened doesn't help. Maybe the mods can point out to bunq that the statement raises more questions than answers?