• New Premium features and Promo users

Hi,

I am a bunq Promo user and don't have access to Barzahlen or bunq web.
I think this is a mistake, because bunq wrote on the support page:
"With the special you can access all bunq Premium features, but you will have a spending limit of up to €250/month."

https://together.bunq.com/d/5692-black-friday-special-faq

    Hi there @Moritz-Navy-Unicorn#107593
    As far as I know, the Promo only contains the Premium features that were present on the moment of the promo. Newly added Premium features are therefore not available for promo users. Then again, it's a promo subscription, not Premium. I hope this clarifies it.

    Have a nice day 🌈

      @Moritz-Navy-Unicorn#107593 Ik ben het met je eens, maar bunq heeft het tot nu toe uitgelegd dat je toegang kreeg tot de functies van dat moment. Voor nieuwe functies geldt dat dan niet (maar soms wel).

        And the idea of promo is still to try bunq features our and then decide to go premium or go free / exit.

          Hi, there is no restriction. They say in the post that you have access to ALL functions.

            The only restriction should be the spending limit.

              @Petervdv#107596 Yes, I'd like to try bunq web and Barzahlen.

                @Moritz-Navy-Unicorn#107598 All functions at the time they wrote the post. I think that’s a wee bit nasty of an interpretation as well, but it is what it is and it’s free, so... :)

                  @LH-Black-Wolf#107602 And even that is not true. It is not possible to withdraw money for free.

                    @Moritz-Navy-Unicorn#107606 All the same, the membership is €0/month.

                      @Roeshimi#107621 It’s €0,99/withdrawl for Promo users. I do believe that’s always been in the terms & conditions.

                        @Roeshimi#107621 That doesn't go for Promo users.... they always pay €0,99 for a withdrawal

                        Quote from the price sheet:

                        bunq Promo
                        If you are invited to the bunq Promo subscription, you're able to discover all the amazing features offered to Premium users without the mentioned account fee for maintaining the account, with a couple of rules and exceptions:
                        - the amount you can spent via outgoing payments is limited (see the app for the details);
                        - for cash withdrawals, we charge €0.99 per withdrawal (next to possible exchange rates);
                        - interest, top ups by credit card and the invoice scanning feature are not available for bunq Promo sub-
                        scription.

                          @JohnDo#107623 @LH-Black-Wolf Interesting. Thanks for the hint. So that's the same amount as for the Travel Card, which seems fair to me.

                            @Roeshimi#107628 Well, we must not forget the purpose of Promo. Its go give you a free ride to explore Premium for a longer period... but the goal of Promo is of course that you will get pretty enthusiastic and update to Premium. So, I can completely understand that you not always will get all the new features. Same goes for the current bunq Free users.

                            For the best possible experience, you should go for a paid membership.

                            Having that said.. I do think bunq should be more clear about the limitations of Promo.

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