I get the error message when switching on Tap & Pay: "You need to delete your card from a previous wallet". Does anyone know what to do then?
BVO It has been suggested in the past to remove and reinstall the bunq app. Unfortunately it was not said if that was the solution. See here: https://together.bunq.com/d/11865-can-t-enable-tap-pay
BVO I wanted to try something different and now I have the same problem. Removing the bunq app and reinstalling does not help in any case.
JeroenE Still the problem? I am still waiting for a reset by the help desk
Seems to be a bug according to the help desk. Try to solve it asap.
MMO It still doesn't work. According to bunq support, it's a bug, but I don't have more information either.
Of course I can just pay with a payment card but it is a shame that they cannot solve it faster.
JeroenE Already solved? Not with us unfortunately. Wouldn't the problem play for all users?
BVO No, not yet resolved. I only think of people who already had Tap & Pay and who now have to activate it again.
JeroenE Has it already been solved for you?
Has it already been solved with you?
BVO No, it still doesn't work.
JeroenE Would reinstall or another phone help?
BVO I think so, but I haven't felt like it yet. The problem seems to be that there is another bunq card in Tap & Pay and bunq cannot add another without first removing the old card. But apparently that goes wrong. Support did ask if I could do that myself, but as a user you can't do that in my Android version.
JeroenE Reinstalling entire phone does not help.
GFA Aha, that's not great mooi Thanks for the report. Then I no longer have to do that 👍
BVO Even with the latest update of the app, bunq has not been able to solve this problem.
BVO Hooray, I could activate Tap & Pay again!
JeroenE Cheered too early ... It doesn't work if you want to pay