As a bank, we have to comply with various laws designed to keep you and your money safe. In some cases, we're required to request an official document to confirm your current address.
What kind of documents are accepted as a proof of residence?
✅ A residence permit issued less than 6 months ago.
✅ Utility bill for gas, water or electricity from less than 3 months ago
✅ Rental agreements less than 1 year old
✅ Proof of registration at a municipality or city hall, no longer than 1 year old
✅ Proof of enrolment in school/university for the current academic year
✅ Income Tax Return (ITR)
✅ Proof of Dutch BSN ownership
Please provide us with clear pictures or a PDF version of the complete, original document. Also screenshots are accepted as long as they're not cropped, blurry or covering important information from the document.
Are there any other requirements?
We can only accept your proof of residence if the following information is on the document:
- Your name
- Your full address
- Date of issue
- Your signature and the landlord’s on a rental agreement
- Logo of the company on the utility bill
🚫 Due to security reasons, we don't accept the following documents as a proof of residence:
- Bank statements
- Cell phone bills or any other bills
- Employment contracts
- Proof of property ownership
- Proof of temporary stay
- Address on an ID/Passport
- Short term permits from hostels/hotels
- Dutch RNI
I’ve already sent a document. Why do I need to send it again?
- The document type isn't accepted as proof of residence
- The document is too old
- The document is blurry
- It's a scanned copy
- It isn't the full document: some important information, pages or a part of a page isn't shown
What if I don’t have any of the documents listed above?
We'll only ask you for a document if we're legally required to do so. In case you can’t provide us with such a document, we're not able to complete the account verification. We’ll gladly proceed with your verification as soon as you obtain one of these documents.
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