Why do I have to send a proof of residence?

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As a bank, we have to comply with various laws designed to keep you and your money safe. In some cases, we're required to request an official document to confirm your current address.

What kind of documents are accepted as a proof of residence?

✅ A residence permit issued less than 6 months ago. If the document was used for your identity verification, you'll have to provide another document, from the accepted documents below

✅ Utility bill for gas, water or electricity from less than 3 months ago

✅ Rental agreements less than 1 year old

✅ Proof of registration at a municipality or city hall, no longer than 1 year old

✅ Proof of enrolment in school/university for the current academic year

✅ Income Tax Return (ITR)

✅ Proof of Dutch BSN ownership

Please provide us with clear pictures or a PDF version of the complete, original document.

Important note: If you’ve used one of the above mentioned documents as your identification document during your verification, you can’t use the same document as proof of residence.

Are there any other requirements?

We can only accept your proof of residence if the following information is on the document:

Your name
Your full address
Date of issue
Your signature and the landlord’s on a rental agreement
Logo of the company on the utility bill

🚫 Due to security reasons, we don't accept the following documents as a proof of residence:

Bank statements
Cell phone bills or any other bills
Employment contracts
Proof of property ownership
Proof of temporary stay
Address on an ID/Passport
Payslips
Short term permits from hostels/hotels

I’ve already sent a document. Why do I need to send it again?

The document type isn't accepted as proof of residence
The document is too old
The document is blurry
It's a scanned copy or a screenshot
It isn't the full document: some important information, pages or a part of a page isn't shown

What if I don’t have any of the documents listed above?

We'll only ask you for a document if we're legally required to do so. In case you can’t provide us with such a document, we're not able to complete the account verification. We’ll gladly proceed with your verification as soon as you obtain one of these documents.