Amber 🇳🇱🇬🇧 Hi 👋🏼 Amber 🌈,
I agree with you. bunq 🌈 communicates two addresses: support@bunq.com and report@bunq.com. But as I understand it, all those mails arrive at the same group of people and follow the same procedure. So in that case it doesn’t make sense to communicate different addresses. So I always point people to support@bunq.com or the in-app chat.
Having that said, I sometimes get the idea 💡 that Support is "getting distracted" by the less important calls. And that can also be a cause of long waiting times sometimes. Now I can think of some triage system... so to be able to separate the urgent from the less urgent things (like bugs). Especially useful since you can't call bunq 🌈 for urgent things. I have some thoughts about how this could work ;)
Keep up the good work 👍. Love your enthousiasm
