Bug: Travel Card membership + Auto Save Account

Dietrich-Violet-Frog

I had a Premium Account and set up Auto Save but now I'm switched to Travel Card and can't find an option to access or delete the Auto Save Account?

Tim

Hi 👋 Dietrich

Auto Save is a premium feature. When you downgrade to Travel Card it will be disabled automatically. You will only have 1 account included to deposit money to your card, this is the account you have chosen to keep. The account will not have full functionality like outgoing SEPA transfers or Direct Debits. You can choose to withdraw ALL money from the card though through a SEPA transfer.

Dietrich-Violet-Frog

Tim Hi thx for the quick response. I know that it's a premium feature but it's not deactivated with my travel card account. There's still some money in the auto save account and every time I make a transaction with the travel card money is send to the auto save account??

Tim

Dietrich

That sounds a bit odd indeed! I suggest to report this bug to private support through the help tab.

New-Black-Burro-2137687889

Chce odzyskac kato bunq i aplikacje platnicza

purple-axolotl-dinosaur

Hey there Krzysztof 👋

Please, note that this is a public platform and if you want to connect one of our support guides you can follow this link or follow the steps below in the bunq app:

Go to Profile
Tap on 🟢 Support

You can also send an email to support@bunq.com. Your safety is our utmost priority, that's why we suggest contacting us via the app as the connection is encrypted and therefore more secure 🔒