• Bugs Fixed

  • Fixed! Android bug (app not opening)

And we're back! 🙌 You can now update to the latest version of the Android app, 12.15.3.

Enjoy and thanks for your understanding.

After working hard to launch today’s latest app release, we discovered a bug that’s preventing some of our Android users from opening the app. This only effects app version 12.15.2, so if you haven’t updated your app yet, please hold off for now.

We have rolled out a fix and are waiting for Google to publish the new app version. We will keep you updated about the situation and how we will prevent this from happening again in the future.

If you need to make a payment:

  • You can log into your account using bunq Web.
  • You can log into your account using an iOS device.

Thanks for your patience in the meantime!

-Elise | bunq Together

    As promised, we wanted to share a brief post mortem after a lot of our Android users experienced problems with the bunq app yesterday evening 18:22 - 22:19. Let's delve right into what went wrong.

    What went wrong and how are we fixing it?
    Our process of launching a new app version is mostly automated, but also includes some manual steps. In one of these manual steps, we hit a problem caused by local cache. As we are now moving to continuous deployment for all our platforms, it's not possible for this particular step to fail in the future.

    Unfortunately this particular problem also only became visible on the live app version, any build that was used to test was not affected by the problem.

    Releasing the fix
    Only a few minutes after we found out about the crash, we submitted a fix to the Play Store. This process is fairly straightforward, except that Google needs between 3 and 48 hours to process the release. At 22:19 we got the good news that the fixed release was live.

      4 months later
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