Hey bunqers 🌈
Now you can effortlessly spend without looking back. Our Metal Credit Card holders with a verified Personal account and Easy Green plan can now spend, plant trees and with our newest insurance with Companjon, enjoy extended warranty and purchase protection when spending🛡🌳
This means that, in case something happens, you may be covered under your Extended Warranty & Purchase Protection cover! For a full explanation of your cover, including the terms and conditions of the insurance, you can check out Companjon's Help Center
- Important note: Keep in mind that our insurance powered by Companjon is available as of January 1, 2023
How does this work?
In case of an emergency, you can easily file an insurance claim via the bunq app. To see how to do this in the app, follow the steps below:
- Go to Home tab
- Select the Bank Account you made the payment from.
- Select the payment you need
- Tap on 'Purchase may be insured' under the payment details.
- Press File a claim. You'll get redirected to the Companjon portal.
- Continue with the steps provided in the portal and file a claim.
If it's your first time going through the process, you'll have to sign up in Companjon's portal first. You'll receive an email to your bunq email address containing a link to set up your MyCompanjon account - simply click on the link to complete your account's setup. But don't worry, your insurance is valid even before signing up.
Are there other requirements to receive insurance?
Although we would like all bunqers to be able to enjoy this feature, due to specific regulations, the insurance is only available for Metal Credit Card holders with verified Personal accounts and Easy Green plans in all countries where we operate.
We want all of our bunqers to be able to use this in the future, so we’ll update this list if we add any new groups!
For more information on eligibility and requirements, please visit Companjon's FAQs
What’s the difference between an in-app refund and the Purchase Protection and Extended Warranty?
In-app refunds are applied in case of fraud or if your goods aren’t delivered.
With the Purchase Protection and Extended Warranty you can get funds back even if the original insurance of the product you’ve used has expired 💸
For example, you’ve bought a refrigerator with your Metal Credit Card. It’s broken but its insurance has already expired. In this case, you can file a claim with Compajon and get some of the funds back.
Want to learn more? Explore more bunq knowledge here 🌈