Sorry for the long text, but hoping someone can help me because I am down to my last money, unable to withdraw any cash and bunq support is not providing any workable solution so far:

Anyone has any experience with withdrawing cash in Cuba with the travel card? Officially it should work with the travel card but I have been in the country one week now and no luck with any of the ATMs: denied everytime, without getting error messages in the bunq app). Inside the banks the staff does not the card as a credit card because according to them there is information missing (such as my signature).

Bunq support explained me that probably all atms are offline, which is why I dont get any messages. Therefore, I can only withdraw up to 250 EUR per withdrawal AND only the most common currencies (e.g EUR, Dollars). However the atms and banks here can only give me the local currency (CUC)

(Of course tried all atms available and enabled Cuba in the permitted countries)

@Geertjan#141744 Thanks! I tried it in one city but the western union there only let me change money. Trying to get to another city with western union to try again. Only 3 offices in the country I believe.

@Tim#141745 Thanks! Yes luckily I found one shop yesterday that accepted credit cards and they were so nice to let me do exactly this, however only for 40 EUR. (All they could spare). However hooing there are additional options as there are only some shops which have such a terminal and most don’t want to do thisor have very little cash!

@Matteo-Indigo-Akita-2429416581#141748 Hi thanks! I’ve tried all kinds of amounts, mostly low (less than 100 EUR) but probably because its offline atms and the only possible currency is the local currency it’s not working, regardless of the amount.

I have tried to go to cadeca and other offices, but most do not accept the card as an official credit card and say I can only use the atms. 2 accepted to try the transaction but it failed (they could not choose which currency, only the local currency CUC is possible)

@Mtouch#141754 Trying this! Should be possible, but until now most say that I should just go to an atm / that they don’t have enough cash / don’t want to do this.

@Ali#141750 Hi!

Perhaps I overlooked but I believe I never received / saw this warning in the app. Thank you for the extra effort, will definitely make sure to try those places. Until now I have never gotten the option to choose which currency I’d like, all is in the local currency but I hope those places do give that option.

Also: perhaps good to update the ‘Cuba feed/blog’ on the community. I read that beforehand but I didn’t read anything about low / no card acceptance in banks and (offline) atm withdrawals being impossible in Cuba so I assumed it would not be a problem.

In that case I will try those places again. However strange if they are online that I still do not receive error messages from my previous tries?.

I know the travel card is a credit card, but until know all bank and change office employees in Cuba do not accept it as such. Mainly because 1) the layout of the card is quite different than most common credit cards and 2) it doesnt have all information most credit cards have (the actual cvc code, a signature etc)

@Ro-1#145150 Yes, uiteindelijk ben ik Nederlanders tegengekomen die wel konden pinnen, zij hebben voor mij gepind en ik heb geld overgemaakt. Maar geld opnemen met bunq kaart is dus tot het einde niet gelukt..