• Bugs

  • Online Card payments Error

@Robert-Jan-Mahieu#150963 Yes these were on different websites :)

on motorcycleid.com and on some austrian websites.

I entered all my information. (Same address as in bunq)
Clicked Pay/Order -> Error

Could it really be a Bin Problem?

    @Lui#150964 I wouldn't expect any BIN problems at this point anymore, our virtual BINs have been in use long enough now. Although I cannot completely exclude that possibility, I would expect these issues to have a different cause.

    You could try using a Travel Card. That uses a different BIN range. Plus it identifies to the merchant as a credit card, which should help increase acceptance as well.

      @Robert-Jan-Mahieu#150965 So, got more infos from my motorcycleid.com order. Don't know what transaction ID this is, but they gave it to me....

      Alicia[16:02] Thank you for holding, Luis! Your payment failed and was declined. Our team checked and we do not have the funds from you. credit card was never charged, there was credit card authorization that should be reversed by your bank. Here is transaction ID for declined payment:
      5843697366236481404092

      Alicia[16:03] You can check on it with your bank.

      Alicia[16:03] If you want to process order, we need the payment to go through. We sent you PayPal bill and you can pay it to process your order.

      Sie[16:03] Ok thx. Can you stop the transaction completely. I will try to purchase it again with my card.

        @Tim#150956 Paying with the Debit Card Worked :)
        Don’t want to try the Online Card again, because I don’t want to loose my money.

          @Lui#151015 They weren't able to provide you with a reason why the payment failed and was declined? That's what we're interested in, since we haven't yet received any reversals. In the meantime we have reached out to their payment service provider, but unfortunately they haven't responded yet.

          In the meantime I suggest you request a refund for this payment through our app if you haven't done so already.

            @Robert-Jan-Mahieu#151022 In the support chat they say:

            "Unfortunately I do not have requested information, since it can be checked only with your bank"
            if I ask
            "Hey, the payment on this order failed. And my bank asked me why it failed? Could you look into this? The payment was done yesterday"

              @Lui#151024 That's unfortunate, but thanks for asking.

                • LAce

                  • Post #25
                  • Edited

                  @Robert-Jan-Mahieu#151025 Okay, even with the card this still fails.

                  With the card, my payment got marked as possible fraud.
                  And their verifiction process declined the Bunq MasterCard payment after one day.

                  But I think this time the problem is for sure not on bunq's side.

                    15 days later

                    @Robert-Jan-Mahieu#151025 got the next payment error when paying with the online card.
                    PlagScan.com

                      @Lui#155293 I don't see any errors on our end. Very strange again. We haven't heard back from the payment service provider for the previous cases unfortunately. We're now also reaching out to Mastercard to find out if we can find out more.

                        @Lui#150950 Mir passiert das ständig und nicht nur mit Bunq, sondern auch mit andere MasterCards, wie Kreditkarte von Advanzia. Ich vermute das liegt an Mastercard 3D Security. Der Betrag wurde auch abgebucht, aber die Bestellung wurde nicht abgeschlossen. Bei bunq hat es 7 Tage gedauert, bis das Geld zurückgegeben wurde. Bei Advanzia 4 Tage.

                          @BRARUSS#156647 3D Secure? On these payments I got never ask for 3d secure.
                          The website didn’t implement it.

                            @Lui#156648 Musst du damals nicht im bunqApp Zahlung freigeben?

                              @BRARUSS#156650 No, this was a payment without 3d secure :)

                                @Lui#156651 Ok, dan weiß ich nicht. Bei mir war immer mit 3D Prüfung.

                                  2 years later

                                  Hello, I have the same problem and I contacted Bunq support (in app) over 24h ago. It said we will answer in 5 hours time.

                                  I made an online creditcard payment yesterday and after hitting confirm pay it showed me error. Bunq has taken the money off of my account, but the merchant says they don't have the money and they specificaly asked their financial department to check it. The answerr from them was, that the payment was not succesful and was declined. The money never reached to merchant account and they literally can't do anything for me.

                                  So, my question is, why is bunq even taking the money off the account, if the payment is clearly flawed? I did make a refund request, but A) it works, if bunq request money back from merchant, yet obvisouly this is not the case as the money is still in bunq system and B) it says it would take 8 days, whatthehell.jpg.

                                  It is just unclear to me how someones money can be "hanging" in some void or i dont know where, when it clearly has to be in bunq's system.

                                  Best

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