Oscar MoranteRookieI guess now it's the time for bunq to prove that they really value user feeback. There's enough user feedback here to make the forum explode.
For me this is a huge breach of trust. I would like an official statement (free of emojis and marketing speak) hopefully with an apology... and then maybe I'll consider staying.
@bunq#153618 Thank you for the clarifications, so it means that from 9,99 we will pay 15,98 for 2x of things which is questionable that you know if we need or not and surely we didn’t ask for nor we were asked about.
A pack subscription presumes that I find 2 other people outside of my family to share the subscription and I am not willing to do that.
My feedback is:
- the way you communicate it is not very transparent nor clear from the email
- you say you value customers feedback so read this tread to understand how many are satisfied of your new proposal and learn from it
- Joint was born to address a specific need of couples I was among the very first supporters. My forecast is that you will likely lose 50% of premium accounts of the couples and maybe maintain one of them depending on how angry each is about it
- It’s not about the more money, but I feel really free if I can decide how to spend them, not if bunq decides for me. Sorry but you lost it on your core value.
AlexAce@bunq#153618 You have really confused ideas I think. Joint is not the Bunq Pack. It costs double! 😅
NourWizard@freakyaxel#153668 bunq Pack is for 4 persons for 20 euro, Joint is for 10 euro, so it's actually the same price per person (if Joint was used by 2 persons)
bunqLegendThank you for your feedback, we’re here to listen to your wants and needs to always improve your bunq experience. To keep our Together Community enjoyable and accessible for all our users we ask you to follow our Community Guidelines: https://together.bunq.com/d/6226
Help us create a happy and respectful environment for you to enjoy. We’re all here to create something amazing, together. Thanks!
IgorAce@Sander#153641 not sure if it's wise to make such a statement here. It doesn't add much to the discussion and you might have just scared lots of potential devs from applying to work there. Just my 2 cents.
I never saw the Poll beforehand. I looked at it just now and it is in no way clear that Joint is to be removed and existing Joint subscribers are going to be transferred to Premium. This is simply misleading. Please, Bunq, listen to your users and either bring back Joint (which you can!) or make the discount permanent. Otherwise, lose two more customers.
AlexAce@TwitNour#153677 4 people. But if I was using joint with 2 people before, paying 9.99, I would have to do the pack and pay 19.99 even if only 2 people are using it
AngeloChamp@Sander#153641 Hahaha if companies tell their employees to earn less and work here "only if you believe in what they do", they 100% exploit their employees. Very very bad way to treat your employees.
A company should give a honest pay to their employees, because the company values their employees and the work they deliver, not the other way around 😉
bunqLegend@Richard-Orange-Dragon-2540547673#153635 Hi Rick, if you open 2 Premium account, it also means you have 2x the perks: 2x more interests 2x more cards, 2x more accounts, 2 times more of everything! You can also join a Pack subscription and will pay the same amount as before
FatihRookieBlijft de connect mogelijkheid wel ?
WanjaChampBunq is a great product and it truly is more valuable than its competitors. With Bunq we were able to get a better grip on our finances with less effort. However, there is a limit on what a bank account should cost each month. At the Rabobank I pay 5 euro for a joint account. With Bunq it now triples. With these prices, how should I ever convince other couples to come to Bunq as well?
Yes, twice the perks is nice, but there comes a point where more cards and more accounts will not bring us more overview.
LauraRookie@bunq#153704 “You van also join a pack subscription and will pay the same amount as before”. Nou pack is 20 euro zie ik, en joint was 10 euro. In welk universum is dat hetzelfde bedrag?
LvHWizard@LauraOE#153747 Je kan 2 plekjes in je Pack verhuren aan een andere bunqer en dan zit je weer op €10, maar dat is idd niet ‘t zelfde en kost wat moeite.
LauraRookie@LH-Black-Wolf#153751 Maar dan moet je zelf toch 2 andere mensen kennen die bunq gebruiken? Je moet dus zelf best wel veel moeite doen om te zorgen dat de kosten gelijk blijven, ook niet echt eerlijk. Waarom houden ze joint dan niet en doen ze pack erbij. Dan is iedereen blij. Scheelt een hoop gezeik .
bunqLegend@LauraOE#153747 Hi Laura, it costs the same if you join a Pack subscription where you can be 4 for 19,99 euros/month
LauraRookie@bunq#153765 Ja maar dan moet je nog 2 mensen vinden die naar bunq willen overstappen of het al hebben. Wat bij ons niet het geval is. En met al dit gesukkel met spontane veranderingen de hele tijd gaan mensen niet meer zomaar overstappen.
AngeloChamp@bunq#153765 Yeah but we don't have 4 people. We have 2.
LvHWizard@LauraOE#153762 Klopt. Al is iemand vinden voor een pack niet zo moeilijk, is hier een topic voor. :) En t is ook enkel boeiend voor 2 persoons huishoudens. Mensen die met z’n vieren in een Joint-account zaten gaan nu per direct het dubbele betalen... Van €10 naar €20/maand voor 3 maanden. En als ze geen Pack maken gaan ze van €10 naar €32/maand.
Ik vind ‘t ook raar. Als ze echt gebruiksvriendelijk hadden willen doen, dan was Premium voor iedereen €5/maand gemaakt en Pack opgeheven. Zit je alleen nog met zakelijke klanten in een Pack, die gaan er dan wel op achteruit... Van €5 naar €10.
FatihRookieVooral als je Bunq zakelijk gebruikt lijkt de Bunq Pack nu wel voordelig. Maar ben je verplicht green te gaan met je business-account? Ik wil geen green abonnement en ik wil een rekening blijven delen (connecten) met ern andere premium lid in mijn pack. Is dat mogelijk?
