NOW you want feedback? A little too late don't you think?
You have scared most of the users away. You have proven to be an untrustworthy bank and a little bit pretentious, see your own post #8.
You don't communicate in advance.
You transfer people to Premium and backdate (if that's the correct term) the transition.
You offer 3 months for free (wow, so generous) but only 2,5 months are left.
You offer Premium at full price, but don't mention any pricing in the email. Just some BS "what people want" and "trees".
You don't mention packs, but while we're at it: why not offer a lifetime discount?
You want some real feedback? Grow the hell up. Be a bank and act like it.
Bunq lies. Black Friday users were promised a lifetime account, but you delete that sentence after you decide to go ahead with this awful plan.
The topic now: https://together.bunq.com/d/5692-black-friday-special-faq
(Which they now deleted entirely and greying out my post #70 in which I try to mention this. Like what the hell Bunq?)
And how google cache remembers it: http://webcache.googleusercontent.com/search?q=cache:wPFla1hcZp8J:https://together.bunq.com/d/5692-black-friday-special-faq&hl=en&gl=nl&strip=1&vwsrc=0
Notice something? That's right! This is missing now:
Is there a limit on this membership?
You can use this membership for as long as you'd like- it won’t expire.
Breaking promises and offering some PR BS about some 81% group and trees. You want to scare the existing customers (away)? Well, you did a great job. You could have turned all of the Free users into paying users if you bothered to offer a good deal. There's a reason people didn't transfer to Premium before. Too many features they don't use and too expensive. So want to make things simple, but can't even come up with a Premium Light version (say 10 accounts with 1 card or something like that) for a couple of euro. No. 7,99 euro. Pay up. Oh yeah, or get into the hassle of "packs" with strangers to get a discount. That's right, if you unite with strangers you get a discount. If you are a longtime customer, you get three months for free. Right. Great offering.
Bunq single handedly broke promises, lies in the proces, misleads existing customers, doesn't communicate before acting and more over: when people come here to complain you go full blown North Korea style. Locking topics. Deleting replies. Not replying to any comment, but only repeating your PR BS about "this is what our customers want".
Well, guess what? Many customers are leaving. You're left with the hardcore users, but reviews online will make new customers think twice before joining up. So, growth is probably out of the question. So, no future for Bunq. Hence the #Bunqrun.
I was a happy Free user. I would have liked to become a happy paying (Premium Light) user. But you missed your chance
#BunqLockedThisTopic