What a mess! Seriously guys, you were supposed to create the ultimate banking experience with tons of super smart features, not this planting-tree instagram app! This is NOT usable nor well designed nor efficient whatsoever! I am very disappointed in bunq. I don’t think I’ll keep being a paying customer if that is the way bunq is thinking it’s products from now on!

Really bunq? With all the criticism, this is you reaction?

@bunq#170787 Scherm met kaarten is super onduidelijk geworden. Kan nu niet helemaal goed zien wat online kaarten zijn en wat niet.

Waar zijn m’n foto’s gebleven bij de rekeningen?

Waarom alleen dark mode?

Waar kies ik waar mijn geld in geïnvesteerd wordt?

Ik vond de app altijd echt geweldig qua design, v3 is echt verschrikkelijk.

Ik zal bunq nu niet meer zo snel aanraden bij vrienden en familie

No clue what you guys have been smoking while developing this but the new update is a complete mess. I loved Bunq and all it’s creativity but at the moment I can’t even see filtered expenses of my subbank accounts. Also the + button doesn’t make sense, and the entire ‘us’ page is useless. I was paying happily 19.99 euros per month and now I even consider going back to -god help me- ABN Amro. I would like to have the option to go back to V2. Thank you

Really hoping for a constructive reaction from bunq ASAP. This is just not bearable. In addition to the horribly designed app, yesterday night I wasn’t able to see my funds. Getting constant errors.

Please check all the feedback here and in the app store and just realize this was a bad decision. All will be forgotten soon, if you just aknowledge the mistake of releasing v3 and revert back to v2.

Being stubborn and holding onto v3 will lose you a lot of bunq customers. I’ll be one of them.

@Joost-Green-Bear#172131 This is really another 🤦🏼‍♂️-moment...! Niet leuk!!!

Meinen Geschmack habt ihr mit der neuen Version nicht getroffen.

I’ve posted a more extensive comment earlier to which I would like to add a small opinion after using the app for a little longer:

I find that some of the menus required a few too many clicks. For example, if I want to see my cardnumber I have to click on the me tab, the cards, my card and then the number and then back a few times to get back.

Something that was nice about the old app was that the bottom menu often stayed fixed in place. With the new version the menu disappears, which makes it a bit more effort to return to the basic screens.

Hopefully bunq can look into this :)

Hoi!
In tegenstelling tot VEEL berichten vind ik V3 uitstekend. Ok, sommige zaken kunnen anders, maar dat zal nog wel aangepast worden. Gebruik gewoon wat voor jou handig is! De samenkoppeling van de rekeningen vind ik erg fijn. De bijbehorende cards zijn nu ook goed duidelijk. En elke pagina heeft zijn eigen functie onder het PLUSJE. Hoeveel updates heeft Apple niet gehad voordat enkele 🐛 opgelost waren? Patience ✌️👍

@Punt#172144 I wouldn‘t say it‘s completely forgotten, but it would improve their standing.
Before this here blew up, they deleted EVERY critical comment. Even on Reddit.

And I don‘t understand, why you had to take such a perfect V2 und destroy it like that. I think a rollback would be the best.

Ben niet bepaald enthousiast over de nieuwe update:

• De Help functie kan ik niet meer vinden..
• Waarom alleen Dark mode?
• Geen plaatjes/logo's foto's meer ter herkenning van een rekening?
• Kijk aub nog eens goed naar de 'naamgevingsconventies in de app'...
  Als voorbeeld: Als ik op de Profielknop druk en dan rechtsboven op de drie bolletjes (...), dan is de eerste knop 'Detail rekening'? Het zou dan 'Detail profiel' moeten zijn..
  Dit is 'verwarrend' want je kun daar geen (specifieke) rekening bekijken, allen het profiel op hoofdlijnen..
• Waarom bij het aanklikken van een betaling (waar je meer detail van wilt zien) nog de tussenstap van de knop 'Laat meer zien'? Dat wil ik al!
• Waarom kan ik bij een betaling niet meer rechtstreeks een bon toevoegen/inscannen?
• Werken met de 'matching' van bonnen is veel omslachtiger dan 'direct' inscannen..
  Gebruik voor het inscannen van bonnen Scannable van Evernote om bonnen automatisch goed bijgesneden te krijgen. Daarna kon ik ze direct in de betaling toevoegen vanaf de filmrol
• Matching van bonnen en facturen heeft nog veel te veel kinderziektes daarvoor..
• Omschrijving toevoegen bij een pinbetaling lukt niet meer.. (dit gebruik ik bijv. als ik geen bon vraag, maar 'twee bruine broden' wil intypen als ik die gekocht heb bij de bakker..
• Tsja, die + knop...

We want a honest reaction from Bunq! It‘s time for it! No reaction is also a reaction, but not a good one.

We are paying customers! We want to know, what you are planing to reverse this V3-mistake. We want to get also in the future an excellent banking-service. We have to trust you! We are paying for it!

Helaas ben ik minder enthousiast. Ik mis oa de foto’s bij mijn diverse rekeningen. Ook om support afdeling te vinden is niet zo handig . Jammer

@Siebjee#172166 Precies! Be Positive✌️ Dacht dat de echte Bunqers relaxed waren. Maar valt toch wel tegen😱

The app is a huge disappointment and I am considering cancelling my account, here's why:"
- The app doesn't have lightmode and doesn't follow iOS system settings for dark mode apps.
- The help functionality seems to be missing.
- My account images are gone. Thanks for having to retrain my muscle memory.
- Clutter. I don't care about trees planted, I don't even use the green stuff subscription.
- App is a mess. Having to click 5 times to get anywhere is a pain.

Just admit your mistakes and get v2 back while you still can.

I don’t like the dark mode either.
The new interface is way less intuitive. It is centered on « bunq accomplishments » rather than our banking data. Any task seems difficult, from seeing our money to sending or receiving a payment. There is a lot of useless information like « time saved » which would stay the same since it’s considering events that I almost never do.
It is hard to access to the data of the cards. It is hard to make the difference between each card.
I subscribed to bunq for its easy and intuitive interface. But now there is no point of paying such a high fee if it has lost its main quality.

@alovchin91#170937 Pretty much everything I thought at the unveiling. I hoped it was still a work in progress or a preview, rather than the definitive version at all. This morning I took a moment to look up how to disable automatic app updates on my iPhone just in case my still V2.x app would update to V3...

Moreover: the trees part of the app is more like activism to me, like it’s forced upon us users. And the “you’ve saved this much with our app” counter thing on the home screen is almost a resemblance of arrogance; it’s like being told every time I’d open the app I’m supposed to be glad to be a bunq customer. Almost as if those few euros in savings are trying to compensate for the horrible new UX design 😂

I’ve been with you for many Updates, but this one is a big dealbreaker for me. I’m sorry.

No. This is a BIG NO GO. Public beta was all a facade like all other times. Please just listen to us, rollback the app. Go back to the drawing board. There probably a lot of users (including me) who would be happy to give honest feedback. But when given, it should be listened to!