@bunq#170787 The app has changed for the worse in my eyes.

The + button is absolutely the worst part. Having a contextual menu behind the most important actions in the application (sending and requesting money) where you need to always be aware of the current view is against all UX best practices.

Online card management is gone. I cannot remove cards anymore.

I appreciate the idea of rebuilding something from the ground up to make it better, but I would really like it if you guys stepped up your game. It’s getting a tad ridiculous.

Hoe kunnen we de oude interface aanzetten, de nieuwe is echt verschrikkelijk

bunq sees users leaving left and right.. They can’t be serious to continue the app as it is, it would be bad for their brand. I really hope they will listen to all this feedback and give the customers they want!

Everything has already been said. Get your sh*t together. But the thing that stung the most for me is the REMOVAL OF LIGHT MODE. I HAAAATE DARK MODE DURING THE DAY. WHY WOULD YOU EVEN DO THIIIIIIS.

Also have an issue with the plus sign, it should be managing payments with a more at the bottom for the explore. I need to send payments from that as a primary action!
I do like the way the main page looks now, personally, just feel like the UX needs love.

I’m sorry to say because you’ve probably worked very hard on this, but the new app is a total mess.

Many essential features for a banking app are now gone. A clear overview of recurring payments, a transaction list?

Besides that, buttons for actions like making a payment or requesting money are way more important to me than seeing how many trees I’ve planted or how many trophies I’ve earned. These essential buttons are now stuffed away in the plus button which is just not good design.

Please reconsider this update, or make the old app available for people who don’t like the new app.

Wat een draak van een app. Wellicht tijd om over te stappen.

I lost the easy switching mode, i cannot see my other accounts anymore.
App is buggy and way too much 'features' we don't need or want. Toggled features would be so much better.

This new Update is the worst ever. So much Click here for more trees, cards, timesaving - has lost the focus on doing payments.
This bis plus in the middle is useless - if you are already happy with what you got.
- loosing personal Icons for accounts makes it needless for what I come here - to manage multi accounts easily. Now I have to ready the name of the accounts

This is the moment to leaf bunq - for me. Sorry. All what was good is gone. It become a self-promo-app

If I have to summarize this app update in one word it's "clutter". I don't want to see trees that I didn't plant (I don't have supergreen, how is this helpful?). I don't want to see time I supposedly saved. I don't want to see how much money I saved. All the information I require from my "financial dashboard" is how much money is in each of my accounts. Please give me the option to hide all of this other stuff.

The blog feed in US has no place in any banking app, especially not as one of the 4 main pages.

And for the love of Zeus, let me choose between light and dark mode.

I have been with bunq for a couple of years now and I've always been enthusiastic about pushing the limits and changing things up, but in this case it feels like a step backwards instead of a leap ahead.

Pretty pretty please reel in the enthusiasm for little bits of "interesting" data all over the place and stuffing everything under the same button for the sake of "simplicity", it's simply counterproductive. At least let me choose what I want to see.

I'm sure the app can come together pretty well in the next few updates, but I really hope we get through this awkward phase quickly.

With love, as always,

Two cents: the new app wants me to merge Personal and Business accounts together. I 💯 do not want to do that - my BV is totally separate to my household stuff, why would I ever want them mixed together?

Als dit de toekomst is van bunq, dan ga ik spoedig naar een andere bank over.
Deze nieuwe UI is echt een enorme misser, geen plaatjes meer bij rekeningen?? Wat een zooitje.

Us? De app gaat om inzage tot mijn financien, lijkt mij dat de klant belangrijker is en een news feed is niet erg zinvol..
Ik krijg tenslotte alle belangrijke info al per mail van jullie.

Erg jammer dit.

Bunq had a client feedback session for the app prototype and most of the comments there were negative. They haven’t improved any of the things we provided feedback for in the session. What was the point of asking for our opinions and doing UX research if they were just going to plow ahead with this disaster of an update, regardless?

@TimLichtenberg#172424 True. And if you rebuild your tech from the ground up, fine. But don’t completely rearrange your UI. At least rebuild the basic interactions. Now we have to relearn something that’s not intuitive, which chances to relearn again when they find out this is not going to work.

Would be good to give an option to choose which version to use V2 or V3 till V3 would be mature enough.

OMG - where is the transaction- view, to see from where money comes and where it goes.

I really what the old app back. This update is crap.

It will be good to be able to filter which accounts to show part of the total. Or a way to remove the Total tile from the overview.