• Exploring the amazing bunq V3? Let us know how we can make it even better!

Alright, here it goes.

  1. The three stats at the top are useless to me. It is fine that they exist, but they take up really import screen real estate. I do not want to see them there.
  2. I used saving goals to hide the amount in certain accounts, while not hiding the amount in others. I also liked to see the percentage on the main screen. Please bring that back, or allow for a toggle on a per account basis. -- OK, part of this can be resolved by selectively showing bank accounts (really like this feature, well done)
  3. I very regularly move money around between my accounts. In the past I could easily do this by simply starting a payment, choose both accounts, and choose a number. Now I need to go through this wizard with many, many more steps. I used to be able to do this straight from the home screen; now I must go into a non-saving goal account (which annoys me, because I moved money around from those as well).
  4. Moving money to saving goal accounts is a pain. You now need to request money from that account specifically (instead of just doing a transfer), then go through a wizard where, instead of just entering the number, you get one of these wheel UI interfaces for set amounts only. I then have to force the wheel interface to close and turn into a number I can actually enter.
  5. I cannot see the amount on my bottom most account as I cannot scroll down far enough, and the amount is covered by the bottom button bar.

There is a lot more that feels wrong, but that might simply be the "getting used to things" period. But not being able to move money around my accounts without a lot of clicks and forced to use a payment wizard when saving goal accounts are involved is an actual pain.

    Another bug to the list:

    I downgraded from Premium to Travel Card some days ago, but all my previous online cards (even the deactivated ones) are now showing up on V3.

      Jammer deze update BUNQ! Ik begrijp niet hoe recente de beta bijna onveranderd gepushed wordt tot deze update. Ik kan me niet voorstellen dat er veel positieve reacties op die beta gekomen zijn. Het lijkt dan alsof jullie niet amper luisteren naar feedback van de community?

        I must agree with all of the users here.

        Most of us are regular customers, meaning we pay 7,99 Euro/Month to enjoy the benefits of Bunq when compared to your competitors, but now with the V3.... You are pushing us with the tree stuff that we cannot use even if we pay the 7,99 premium, and saved time?! Who cares about how much time you saved using Bunq, it is literally a bragging thing rather than a useful thing, plus you don't check it every day like you check your checking account, do you?

          Ich bin ehrlich gesagt schockiert von dieser V3 App. Völliges Durcheinander. Gemeinsame und geteilte Konten sind nicht mehr zu dinden und werden nicht mehr angezeigt. Bitte stellen Sie V2 wieder zur Verfügung. V3 ist so was von nutzlos, unübersichtlich und unlogisch.

            Wordt alleen maar slechter en is onoverzichtelijk , pas werkt niet in Apple Pay ,contactloos betalen helemaal niet zo ook pinnen is uit de boze en geld storten is onvindbaar dacht aan overstappen voorlopig niet toch triest om met zo’n bravour de app te introduceren

              And who came up with the briliant plan to hide the account switching? You now have to long press the 'profile' button in the bottom menu. You have to know this or you will never find it. Hiding important actions like account switching is just one example of terrible UX design in the new V3 app.

                Ist ein Update in Sicht mit alle. Funktionen?

                  V3 ist eine absolute Katastrophe, bitte die V2 beibehalten. Es ist nicht mehr BUNQ wie man es kennt!

                    One useful advice. Make the Bunq + button movable like the scroll-down button on Reddit's IOS/Andriod App.

                      So, to start some hints to make it "even better": Could you apply a "light-mode"? "dark" and "light" are a matter of taste. In the linux-world e.g. there is a long discussion. So usually you have both modes to choose...

                        I cannot tell you how much I HATE v3 of the app.

                        • Where are the core banking functions and why are they so hard to find?
                        • Why is it dark?
                        • Why is there an "Us" button? My banking is private, not social
                        • Why can I not add receipts like I could before?

                        Stick to basics please. And try listening to your customers.

                          Sorry maar dit is echt verschrikkelijk! Het was goed.. ik ben mijn zakelijke account helemaal kwijt.. overzicht is kwijt.
                          Ik hoef niet te zien dat ik bespaard heb, ik wil gewoon GOED kunnen bankieren
                          Hoe kan ik de oude versie installeren??

                            Please make one click Tap & Pay with possibility to quickly select from which account to pay.

                            It's so annoying I need to do:
                            Me -> Cards -> Tap & Pay -> "+" Pay to simply pay my beer.

                            My proposal is to have Tap & Pay in the bottom bar: Me, Profile, Tap & Pay, Scan.
                            Clicking Tap & Pay lets you quickly select account from recent accounts and immediately pay.

                              I'll have to agree with the general sentiment here, this new experience is a big mess, some points for me:

                              • In general I don't really prefer the really dark theme. I would prefer something a little less dark, and I would really like an option to go back to light again. Not everyone prefers these dark themes.
                              • At the top of the 'Me' screen there is some completely useless information for me. I don't save trees with a standard premium account with just a standard debit card, this number would always be 0, it isn't relevant. I don't really care about the time saved being featured so prominently here, it's just an advertisement showing me how great bunq is, which I already know since I'm using bunq, put it in an advertisement on the web, not on my banking app.
                              • The two columns of accounts make it less easy to find the right account, and I don't like the color selection available, it makes it visually unappealing to look at, with a random mix of colors that don't fit well together. I also would like to have the option to hide the total, and to put the cards card somewhere else, as it isn't something I access regularly.
                              • The 'Us' tab need to go away, I don't like this prominent of a social media thing in my banking app. Get rid of it, it has no place being there.
                              • I did not understand the '+' sign, but it appears it changes functionality based on where you are. That is just bad design. I don't like that I have to first select an account, and then click the + sign, and then press the Make a payment button, just to start a simple payment. Way to deep for something I use so often.
                              • The Profile page is ok, not great, but ok. At least it shows the information I want, but it looks messy.
                              • In general the style is just messy, the top element with the three circles all the time is just way to arbitrary, why three things and not four? Why do the sizes of the circles don't match in the account overview, why is the text not aligned? Colors don't match, making the account overview a mess, the dark just looks very depressing for me. And why can't I customize anything at all?

                              All in all just a really bad experience. Your previous app was just way better overall. It looked bright and exciting, it was relatively easy to get an overview of my accounts, and the buttons were very actionable, things that I want to do with my banking app. The new app looks messy, feels like a drag, and I don't like opening it.

                                @GL#170845 Ook actief Bunq-ambassadeur, maar ik ben erg geschrokken van V3. Eens met vrijwel alle feedback. En als kleurenblinde is de nieuwe stijl erg lastig te zien en snappen. Helemaal nu er tegels in plaats van lijsten zijn en pictogrammen/foto’s bij de rekening verloren zijn gegaan.

                                  @Sebastian-Violet-Dragon-898570848#172495 Totally disagree, functions are missing or not working.
                                  Lets wait a few days and you will see the app store ratings drop to 2.0!

                                    Personally I try to advocate bunq to all my friends and family. The ease of use was awesome. But this update makes me cringe.
                                    And for me personally is a huge step back.

                                    The ease of access is ruined.

                                    • It takes several more steps to adjust cards.
                                    • can't see the difference of virtual and actual credit card at first glance anymore
                                    • the so called clean layout makes it so that I have to click more to actually see what is going on.
                                    • pictures for accounts.
                                    • the main focus feels to be on advertisement and social media. I already hated the achievements in the last version. It's banking! Not some silly mobile game. But hey it was hidden somewhere so I couldn't be bothered. But now every screen it's. Get greener, save this, achievements that. Buy more cards, buy accounts.
                                    • forced dark mode (I always had light mode)

                                    I don't mind features to be added to the platform if others want them. But the fact that everything is Forced in the app of the bank that states 'Bank of the free' rubs me the wrong way. Make it so people can turn of things like us, the green initiatives, the achievements, etc.

                                    To me personally if it's not gonna change it will mean I need to look for another bank. This app is the opposite from the reason why I joined bunq. ease of use!

                                      • I cannot see the balance of the last two slice groups at the bottom (doesn't let me scroll down enough).
                                      • Events page is gone?
                                      • Where do you get the arrogance from to waste a third of the homepage's real estate with junk stats?
                                      • Connected account disappeared.
                                      • Hide balance privacy feature is one click too far.
                                      • Profile completion is not relevant once completed.
                                      • Long-pressing me/us/camera gives a weird artefact.
                                      • Why waste so much space on travel assistant when opening a card? Why put the actual card details behind another button?
                                      • Which of my cards are physical and which ones online?
                                      • Who likes the us tab? (seriously)