v2 was the best banking app in The Netherlands. I had high hopes for v3, but good lord! What have you done? A whole tab dedicated to your instagram feed? This looks like a high school project / demo.

Here's some initial feedback:
1) Light mode / Dark Mode: everything is dark with very little contrast, there is basically no option for colour customisation of your accounts, so the app just looks empty and drab.
2) The circles in the "Me" Tab: the numbers don't even fit inside the circles, what the heck is with that? It looks messy.
3) You can't remove a savings goal once you've added one
4) Support center is needlessly hard to find. Why is it under the profile tab? I would expect it to be under "Us", since it's contacting Bunq, not my profile settings.
5) There's so much wasted space in the "Me" screen, you couldn't have just had the scan button in that screen? Literally half of the main screen is empty. At least let me pick a layout rather than this drab coloured tile where I can barely make out what the icon is.
6) The cards screen - W T F is going on here?! I no longer need to authenticate to see my CVC codes, again, the numbers in english with "EUR" prefixed do not even fit in the tiny circles. Why not replace "Us" with "Cards"?
7) Overall the app feels tiny. It's small. There's no focal points to draw your eyes in, it just looks horrible.
8) There's so little sense of place or direction. Where am I in the app? So many screens pop over and take up the whole screen, but you lose the context of where you are. Some kind of navigation is required, or at least layering so I can tell where I came from and how many steps I need to take to go back. Did anyone actually use this and test it?

I'm sure all the features are there, but the UX here is not worth 8x the monthly cost of another bank.

I sincerely hope you work this out, because now I feel like I'm not a customer of a bank, I feel like I'm in a cult or some kind of weird fanclub. What kind of bank has an entire tab in the most important real estate in their app dedicated to blog posts showing how the bank is growing despite a pandemic? I don't want to see this when I check my bank balance.

This update is a dumpster fire. You were in public beta for like 5 days and it shows. Yet all you post about is the "amazing" v3, yet clearly it is anything but amazing. You're ignoring your customers, and as a result, you're gonna lose them. I certainly won't be paying that amount of money to use an app that looks like it was drawn by a 3 year old child going through a minimalist phase.

I've been with bunq since the beginning, when it was invite-only. Definitely had good times and advocated bunq to family, friends & colleagues, but I can't do that any longer.

Why are there 'ads' for things like travel cards and premium accounts under the (way too big) + button when I already have a travel card and am part of a bunq premium pack?

Why is there a tree/CO2 overview when I don't have the "ultra package" with the shiny card? It will always remain 0. You're a bank, not Greenpeace.

Where are the buttons to block cards when they get lost/stolen?

Why is there a button that shows how much "time I saved"? I don't care, that time can be considered as sunk costs.

And I can go on, but I don't feel like it would matter as there's no communication whatsoever.

Please make v2 available again.

• I already chose bunq as my bank. You don't need to convince me with unfounded metrics like money and time saved.
• I don't use the trees thing, so why do I have to see it? Bunq is my banking app, I use different apps to contribute to the environment
• What's the big + doing on the home page? This design element is usually used to quickly get to often-used actions. The one in the bunq app just shows me helpdesk stuff. I can't even use it to do a transaction. (Which is why I use my BANKING app)
• Speaking of the + sign, why are there features advertised that I already use? (I have premium, yet the first entry is trying to convince me to get premium.)
• Why are you removing features? Where is dual pin? Where are my account images? Why is total no longer blurred by default?
• Why are accounts shared with me on a seperate line? I want the account my wife shared with me sorted between my own accounts.
• Please remove the blog from the prominent place it has and add something useful there.
• Why is the support center so hard to find? This gives me the experience you don't care about your customers.
• v3 is much slower than v2
• How do I even make a new bank account? THIS is something I'd expect under the +

If this is not resolved I'm gonna move to another bank.