@simardcasanova#172810 Card Visuals... yes. I can no more find what type of card it is. With v2, I could see clear distinction between maestro, mastercard, online.

Ik heb kennelijk een persoonlijk account aangemaakt bij het upgraden naar de 'V3 experience'. Als ik dat account ophef dan krijg ik de volgende melding:

Dus ik kan geen accounts opheffen. Dan verschijnt er een foutmelding over tarieven. Hebben jullie deze V3 clusterfuck uberhaupt goed doorgetest?
Ik betaal een flink bedrag per maand maar dat is prima als alles goed werkt. Ik was een fan van het eerste uur maar ik overweeg nu serieus om mijn geld bij een andere bank onder te brengen...

Het enige wat me ervan weerhoud om naar N26 te switchen is een Duitse IBAN. Gelukkig heb ik m’n KNAB rekening ook nog, hoewel de Bunq features de reden was om ook een rekening hier te openen.

Oude interface was prima maar mocht van mij wel iets zakelijker. De N26 app is een goed uitgangspunt, hier een Bunq sausje overheen en klaar.

Deze update is waardeloos. Niks is terug te vinden en ik heb meteen de oude versie terug gezet. Als dit zo blijft stap ik over.

Can you guys roll this back or at least give us a timeline on how you're going to fix the current situation? This app isn't something that people are going to learn to use, it's simply flawed by design and bad UX. I was a big bunq fan but simply dismissing all negative beta feedback as a 'vocal minority' isn't acceptable.

@simardcasanova#172813 Het is meer dan een Instagram feed, zoals je kunt zien post bunq nu ook nieuwsberichten, blogs, etc. Het is een feed met allerlei informatie met betrekking tot en curated door bunq (wat een grote verbetering is ten opzichte van in de eerste beta versies, waarbij je ook willekeurige instagram van anderen in de feed tegenkwam).

In mijn ogen past “Us” perfect bij wat bunq ook wil zijn, namelijk een community bank. Dit neemt niet weg dat de basis, de persoonlijke bankervaring, heel erg goed moet zijn. Hier valt nog het nodige aan te verbeteren, maar ik weet zeker dat ook bunq inziet dat de persoonlijke bankervaring van gebruikers “on spot” moet zijn

Sometimes an update is so bad that there is no point of providing feedback anymore. The entire design is centered around “pushing features” to users. What problems does this try to solve?

Roll back to the last version and take improvements from there, based on real customer issues

Wow its funny how the + button is on the mainpage usedfor advertising upgrades (and yes i already havepremium thanks...)

BUT: On the account view + is used to make transfers... LOL make it clear whats an ad and whats a function in the app! Thats ridiculous and btw the reason why i changed to bunq. My other bank (N26) was full of ads at that time (now its getting alot better there).

Thought that if i pay premium i would be fine and have a hasslefree banking experience. Not the case anymore.

@Simon-Magenta-Zebra#172838 Ik (en velen met mij) hebben geen behoefte aan berichten van de Bunq marketingafdeling in hun banking app. Bunq zou dit optioneel moeten maken zodat degenen die er wel behoefte aan hebben het aan kunnen zetten.

@Nuno-Silver-Eagle#172748
one more thing after some usage.
3 - Invasive plus button. It's nicely contextualized with the options, but it should be on the top right IMHO.
3.1 - The options of the menu, after pressing the button in the accounts (Me) section, is very unintuitive.

@Maximilian-Pink-Eagle#172846 Yes, it's one of the unbelievable UX choices made in V3.

I'm really unhappy with V3. I just want a simple banking app, like V2. Now everything is behind the + button, so I have to make way more clicks to do what I want. Furthermore, I'm worried about my privacy, as you are including the Instagram feed!

@bunq#170787 Dear bunq-Team,

I would like to tell you my personal feedback on V3, that I made in the
past hours. :) (I know, that’s not much time, to get used to a new app, but
I would like to tell the things, that aren’t really cool in my opinion)

Clearly the V3 has good new things. But also a bit to work on.

For me the old version had a better overview and was a bit easier and
better to use, and the biggest point, it had a white background!
I hate dark backgrounds in Apps, because a white background brings the
other colours way better out and it makes me feel much better. The dark app
makes me feel quite bad and uncomfortable. (Because of that I never have
the night mode on at my iPhone). Also I don’t like, that there’s no
shortcut to the standing orders (or planned payments), at least I found
none. 😅 You have to tap on one account, than the three dots, planned
payments and than you see the standing orders. A bit laborious.

Two more optical things that disrupt the overall picture for me, are the
round plus sign at the bottom, and the three points on top of the
homescreen, were the trees and savings are shown. The trees don’t have any
meaning for me, because I haven’t got a greencard, so I don’t plant trees.
😅 The big plus could be made a bit less colourful, or could be blend out
after bit seconds, or when you scroll down.

What I like about V3, is that the „private“ function is made way better.
Now the account balances aren’t shown at the main screen AND either when
you tab on the different accounts. Thats a Great Update!

When I look at both Versions (V2&V3) I liked V2 more, BUT I think V3 could
be better than V2, with little updates.

Also I wish, that you don’t delete as much negative feedback, as you are
doing Right now. I understand, that you want the feedback directly send at
you, but to delete posts on together and even ban complete persons should
never really be an alternative.

I hope you don’t get me wrong and maybe make some of my points better, so I
have a greater feeling using the V3, than I had on the V2.

With that I wish you a great Workday and #stayfree. :D

Greetings,
Nick

Kan je op IOS de app downgraden naar V2?

Bitte alte Version zurück! Diese Version ist nur unübersichtlich! Mein +1 Konto kann ich gar nicht sehen... Es geht bei einer bsnking app um banking und nicht um Werbung wie viele Bäume etc. gepflanzt wurden. Die neue Version hat das Thema verfehlt

It's awfully quiet at the Bunq side. I didn't see a single comment from Bunq themselves in this thread. They are probably busy closing threads made by angry users.

But I am curious: What is Bunq going to do about this V3 catastrophy? Improving? Roll back? I think many users would like to know this because Bunq is loosing goodwill by the minute....

I don't understand how this could have happened, I've been trying to read trough some old topics, looking at some other stuff. All of this was supposed to be based on user feedback, and this new version was supposed to be even easier to use. I don't really see any of that coming back in this version. If it was really based on user feedback, then I think there may have been some selection bias (i.e. users that really aren't the general bunq users, but a more specific group that may have other requirements than the rest of us). But I somehow get the feeling that this was a rushed effort and wasn't based on user feedback at all. Please bunq, let us know how you are going to approach this, I would personally really prefer a rollback to V2 and you putting a lot more effort in V3 before you release it again, because I get the feeling that fixing this slowly won't do, and lots of people may abandon ship. I'm thinking of cancelling my account myself, mainly because I feel like this much of a disconnect signals an underlying problem, and should not have happened, and I feel myself wondering if you have my best interests in mind.