So after some getting used to the update I still like v2 a lot more because it was faster to get things done.

I think the main problem with v3 is that it’s release was too early and there were and still are a lot of bugs/ missing features. This isn’t a smart move for a bank.

I will try to give you a list of everything that keeps me from getting to love the new design. These aren’t major things but they impact day to day use quite a lot.

1. Using the overview of all transactions i can’t see what account was used for a payment. It only shows the card but that could have been connected to a different account the time the purchase was made

2. I don’t think the information on a payment screen should be hidden by default except for the date the payment was made. Theres more than enough unused space and the date ist already known because i must have clicked on the payment before.

3. My online cards have different colours and are not distinguishable from the regular cards. Perhaps you could divide them in two groups ?

4. Add a bit more information to the card tiles. Perhaps add the icon from the connected bank account and change toe color to the same one as the connected account.

5. Users should be able to hide the three counters on the main page. Saved money and especially time adds nothing to my user experience and those two values are not more than a marketing gag. I saved 2 months according to the app - i don’t think so. The tree counter does make sense but only if you’re a supergreen member. Otherwise it’s simply an ad to upgrade and i don’t like that i get ads with my Premium subscription.

6. Marketing Texts shouldn’t be there for customers when opening a new account or a shared account etc. When you’re a travel card member I do see the point but change those to just „Create a new Account“ when the user is already a premium member. Makes ist easier to read and find what you want fast. Again - I don’t like advertising with my Premium subscription.

7. I don’t like the lack of customisation with my accounts. I do understand that custom images don’t really fit the new design language but please either give us more icons to choose from or let us use emojis as account icons. We have 25 Accounts included with Premium but only 16 icons to choose from.

8. I think you should have informed your users that the cvc of all the online cards changed after upgrading to v3.

9. Implement a „tutorial“ for new and upgrading users (where to find what. e.g. change your account)

10. On the iPad i don’t like to have those floating windows for nearly everything. Especially in together it happened to me that i accidentally touched the screen next to it and therefore closed the window and lost the position i was reading. Same goes with the accounts. The sidebar view of v2 was much more efficient on a larger screen and should be implemented in v3 as well.

11. On the iPad the instagram feed doesn’t look good. The images are somehow stretched and look odd.

I have two business accounts but I cannot access one anymore...this update is a mess. I am very frustrated that I cannot get direct help. I have de facto NO access to one of my business accounts for which I am paying.

@SciPot-Consultancy-Turquoise-Lion#177346 Werkt lang drukken op je profiel niet?

@Petrus-Orange-Puma#177348 It does, thanks a million. Any idea abut the personal pin then? the app asks me to set up this all overview thing and then asks me for a personal pin...I never set up a personal pin nor account

@SciPot-Consultancy-Turquoise-Lion#177354 Geen idee, wellicht iemand anders?

Suggestion: when part 3 of this thread is opened, maybe don't put "Exploring the amazing bunq V3" in the title. At this point it can come across as tone deaf.

@Heiko-Hartwig#177178 bei mir in android haben die online-karten alle ein wolken-symbol. warum nicht bei Dir?

Bonjour,

J’ai attendu la v3 pour ouvrir mon premier compte chez Bunq et j’en suis globalement satisfait. Le design me parait plus moderne qu’auparavant.

Cependant, j’ai rencontré un bug lors de mon inscription :

La fonction pour prendre en photo ma carte d’identité a planté lorsque je devais photographier le dos de ma carte. « Le cadre de l’appareil photo est devenu noir » + « La page était figée (impossible de cliquer) »

Solution :

Quitter l’application complètement. Puis, je l’ai relancé et j’ai recommencé la fonction pour prendre en photo ma carte d’identité. Étrangement cela a fonctionné sans problème.

Mon appareil :
iPhone XS
iOS 13.5.1
Bunq 14.0.1

Étrange bug qui n’apparaît pas toujours. J’espère que mes informations pourront vous aider à corriger ce problème.

Cordialement 🐾

@thijsoost#177174

In my opinion, confirmation screens are needed in a number of places. You can now switch to Supergreen with the push of a button (which just happened by accident). I think it is wise to add a confirmation screen here, to avoid unwanted changes.

A.k.a the mother of all dark UI patterns (https://www.darkpatterns.org/types-of-dark-pattern/roach-motel). Sad to see it employed by Bunq (disclaimer: trusting you that it indeed is present in the app).

I'm pretty sure that it is illegal under german law as any e-transaction needs acknowledgement in the form of an explicit "Buy/Subscribe" button. (https://de.wikipedia.org/wiki/Button-L%C3%B6sung) As per Wikipedia, it's a warnable offense and any contract that has been established that way is void.

@DaJonas#177325 Really of a similar point. Main critics is basically that the update was released far too early. Payment info shouldn’t be hidden anymore, showing clearly which cards are online cards, change the counters on the start page are my main critics too.

@Wouter-Yellow-Dolphin#177486 What makes you say they are working on this? Would like to know more about this.

@Bernard#177493 They stated multiple times that they're gonna re-introduce the custom icons.

@Bernard#177493 Check V3 - we are working on🌈

@Walter-Pink-Turtle#173064 En snel een beetje

Suggestion:
- Spot what bank account a transaction was made on the detail screen (used to be there in V2)
- Bring back adding notes to transactions

@jojost1#177539 Spot what bank account a transaction was made on the detail screen

That is one of the biggest things I miss at this moment... to see who paid what and from which account.

Guys and girls, don’t worry. I think I know what went wrong. They accidentally uploaded some kind of internship project. Probably V2 will be available again next week

Back to V2! There is absolutely NOTHING I like about this update. Way to annoy everyone

Ich glaube ja immer noch, dass bunq gehackt wurde, und ein 12 jähriger seine Wetter App in den Store gestellt hat.