• Exploring the amazing bunq V3? Let us know how we can make it even better! (2)

@Casper-Yellow-Wolf#177629 Ik wil dit!

    @Casper-Yellow-Wolf#177629 🤩, great! I like your design very much.

      Looks nice, but may not work for everyone. I then prefer to see a customizable Me page where everyone could decide which info they want to show where, all within the possibilities of the technique of course.


        Ik zou ook een voorkeur hebben om te zien wat er ge-update wordt in de versie. Zo kan je zien wat er verbeterd wordt, maar ook zien of er door de update een bug is ontstaan. Bijna elke app doet dit en het lijkt mij ook bij deze app te horen.

          @Casper-Yellow-Wolf#177629 If bunq had ACTUALLY listed to their customers (us) instead of the guy who sees himself as the customer (Ali)

            @Gaston#177628 🌈Maak je eigen menu!🌈
            Customization = key @bunq.
            Ik begreep dat V3 onder de motorkap veel krachtiger is dan V2 voor de volgende stappen. Dan is dit wellicht een peuleschilletje...

              I used to love everything about Bunq, including and especially the beautiful simple design (UX) and striking attractive interface (UI).

              This new V3 is terrible. Man, what a quantum leap backwards! Things are hard to find, it's ugly as sin, dark mode is hard to read in bright conditions, important features are missing and has irrelevant marketing nonsense (CO2 saved) in prominent interface positions. I literally had to increase the brightness on my phone just to read things in this new dark mode.

              Can I revert to the old app, please? I really loved it.

              Can't see myself sticking with Bunq if this is the app going forward. I have Revolut, TransferWise and N26 accounts too but have been using Bunq as my main account (rent and salary). Sad to see an awesome brand lose the plot in such a big way 😥

                Wow! Thread got deleted to keep Togehter 'clean'...
                Okay, so there are many things that I don't like about v3, but I will pick only one to discuss in more detail.

                In English, 'saved money' has different meanings,
                - It can be money that I have put aside for future spending.
                - It can be money that you didn't need to spend, for instance because of a discount.

                In 'Money saved' it seems that those two types of savings are just added up. To me, it doesn't make any sense and it makes me wonder what the intended function of 'Money saved' is.
                - is it to show the benefits of a Bunq subscription? If so, it makes not sense to add money which I have put aside. I can do that with any savings account. Anyway, such number would make sense if it gives a complete picture (please deduct higher than average subscription fees). But really, we all already knew the benefits. That's why we decided to switch to Bunq
                - is it to give me a compliment on how much money I saved for future spending? Thanks, that's really nice of you and could in fact be useful!

                In dutch, these two different types of saved are reflected by the words "bespaard", which is used in the overview, and "gespaard", which is used in the detailed view.

                So, please make up your mind on what is the function that you intended and the added value for the user. If you don't know, better leave it out.

                Same as above with 'Time saved'.
                You can't add up thoughput time (opening addional account) and minutes for time processing an invoice.
                That's just adding apples to pears.

                Plus: paint a complete picture if you really want to show saved time.
                Deduct the time we have to spend on giving you feedback on a failed product.
                Deduct a second for each time I have to look at these useless numbers when I open the app.
                Deduct the extra time I have to spend on finding the functions that I need.

                  @Tristan-Grey-Tiger#173047 I'm voting with my wallet too. Bunq has taken a wrong turn here and I'll be switching and closing my account if no reversion to V2 is made available.

                  This thing is so bad that it can't be fixed; it can only be rolled back. Sad to see a team that got so many things right suddenly drive the Bunq bus over the cliff. I mean it's so so soooooo bad, how could this have happened!?

                    I am done waiting and hoping for a response from bunq. It has been 5 days since the release and in no way we get any response to the thousands of complaints about the new V3 application. I am voting with my feet now by running to another bank. I always was super enthusiastic about bunq (green card founder) and even persuaded others to join bunq as well, but the new update plus the complete silence and the arrogance of Ali stating: ”they just have to get used to it” instead of listening to the users, made me leave. Good luck planting trees and promoting your instagram, I’ll make an impact elsewhere.

                      @Elio#177825 Same for me, and by what I see, a lot of other people too. The sheer arrogance, poor communication as well as downright ignoring of customer feedback has made me lose all trust in this bank and I no longer feel comfortable handling my money in my bunq accounts, so I’m taking my money elsewhere. The fact that I will probably have to go to a bank with less possibilities than bunq can offer, is a loss I’m willing to take over my discomfort with bunq being tone deaf and unwilling to admit any wrongdoing.
                      I firmly believe that it’s ok to make a mistake every now and then, and people as well as companies can come back from that. But this is a prime example of how to NOT handle a mistake.

                        Wat een drama update dir v3, ongelofelijk.

                          Jongens, ik ben het eens met alles wat hier boven genoemd wordt. Dus ik ga het niet herhalen. Bottomline: V3 is niet wat wij (de klanten) willen, we willen V2 terug.

                          Maar ik wil wel even een warm hart toedragen aan de mensen bij @Bunq die kei- en keihard werken om deze stromen van kritiek te managen. Wat hebben die het zwaar! Het lijkt me onwijs rot om bij zo’n gaaf bedrijf te moeten werken en ineens dit voor je kiezen te krijgen.
                          Ik baal van het (top-)management van Bunq, en besef me dat veel van de medewerkers alleen maar doen wat hen wordt opgedragen, en ik weet dat jullie het ook niet altijd met alles eens zijn (maar dat jullie daarin ook niet altijd worden gehoord). Het zijn geen leuke tijden nu voor jullie denk ik, hang in there! ❤️

                            @Tristan-Grey-Tiger#173047 Zijn er al antwoorden vanuit BUNQ op deze feedback. Ik ben het volledig met Tristan eens.

                              I’ve got nothing to add other then I support all of the above. Bunq this is your time to shine and show that you really do listen. Give us back V2 and I’ll respect you more for admitting that not everything turned out as you were hoping.

                              And pleeeaaaase get rid of the up selling. As a premium user I want to feel premium, not that I’m cheap for not getting the super green subscription.

                                Dear BUNQ,

                                1. V3 is a disastrous backward step. No need to add why here everything has been said by other users.
                                2. Your customer service is generally done by people that care but too often too many representatives are arrogant and dismissive regarding issues we encounter. Too many act like a douche bag that know everything.
                                3. V3 has convinced me to start looking for a different product and deal with the hassle of switching bank.
                                4. A bank is not a social network. Get rid of all that crap!

                                  Android:
                                  - Tap & Pay doesn't work
                                  - The number of cards displayed is greater than the real one