• Exploring the amazing bunq V3? Let us know how we can make it even better! (2)

Wow! Thread got deleted to keep Togehter 'clean'...
Okay, so there are many things that I don't like about v3, but I will pick only one to discuss in more detail.

In English, 'saved money' has different meanings,
- It can be money that I have put aside for future spending.
- It can be money that you didn't need to spend, for instance because of a discount.

In 'Money saved' it seems that those two types of savings are just added up. To me, it doesn't make any sense and it makes me wonder what the intended function of 'Money saved' is.
- is it to show the benefits of a Bunq subscription? If so, it makes not sense to add money which I have put aside. I can do that with any savings account. Anyway, such number would make sense if it gives a complete picture (please deduct higher than average subscription fees). But really, we all already knew the benefits. That's why we decided to switch to Bunq
- is it to give me a compliment on how much money I saved for future spending? Thanks, that's really nice of you and could in fact be useful!

In dutch, these two different types of saved are reflected by the words "bespaard", which is used in the overview, and "gespaard", which is used in the detailed view.

So, please make up your mind on what is the function that you intended and the added value for the user. If you don't know, better leave it out.

Same as above with 'Time saved'.
You can't add up thoughput time (opening addional account) and minutes for time processing an invoice.
That's just adding apples to pears.

Plus: paint a complete picture if you really want to show saved time.
Deduct the time we have to spend on giving you feedback on a failed product.
Deduct a second for each time I have to look at these useless numbers when I open the app.
Deduct the extra time I have to spend on finding the functions that I need.

    @Tristan-Grey-Tiger#173047 I'm voting with my wallet too. Bunq has taken a wrong turn here and I'll be switching and closing my account if no reversion to V2 is made available.

    This thing is so bad that it can't be fixed; it can only be rolled back. Sad to see a team that got so many things right suddenly drive the Bunq bus over the cliff. I mean it's so so soooooo bad, how could this have happened!?

      I am done waiting and hoping for a response from bunq. It has been 5 days since the release and in no way we get any response to the thousands of complaints about the new V3 application. I am voting with my feet now by running to another bank. I always was super enthusiastic about bunq (green card founder) and even persuaded others to join bunq as well, but the new update plus the complete silence and the arrogance of Ali stating: ”they just have to get used to it” instead of listening to the users, made me leave. Good luck planting trees and promoting your instagram, I’ll make an impact elsewhere.

        @Elio#177825 Same for me, and by what I see, a lot of other people too. The sheer arrogance, poor communication as well as downright ignoring of customer feedback has made me lose all trust in this bank and I no longer feel comfortable handling my money in my bunq accounts, so I’m taking my money elsewhere. The fact that I will probably have to go to a bank with less possibilities than bunq can offer, is a loss I’m willing to take over my discomfort with bunq being tone deaf and unwilling to admit any wrongdoing.
        I firmly believe that it’s ok to make a mistake every now and then, and people as well as companies can come back from that. But this is a prime example of how to NOT handle a mistake.

          Wat een drama update dir v3, ongelofelijk.

            Jongens, ik ben het eens met alles wat hier boven genoemd wordt. Dus ik ga het niet herhalen. Bottomline: V3 is niet wat wij (de klanten) willen, we willen V2 terug.

            Maar ik wil wel even een warm hart toedragen aan de mensen bij @Bunq die kei- en keihard werken om deze stromen van kritiek te managen. Wat hebben die het zwaar! Het lijkt me onwijs rot om bij zo’n gaaf bedrijf te moeten werken en ineens dit voor je kiezen te krijgen.
            Ik baal van het (top-)management van Bunq, en besef me dat veel van de medewerkers alleen maar doen wat hen wordt opgedragen, en ik weet dat jullie het ook niet altijd met alles eens zijn (maar dat jullie daarin ook niet altijd worden gehoord). Het zijn geen leuke tijden nu voor jullie denk ik, hang in there! ❤️

              @Tristan-Grey-Tiger#173047 Zijn er al antwoorden vanuit BUNQ op deze feedback. Ik ben het volledig met Tristan eens.

                I’ve got nothing to add other then I support all of the above. Bunq this is your time to shine and show that you really do listen. Give us back V2 and I’ll respect you more for admitting that not everything turned out as you were hoping.

                And pleeeaaaase get rid of the up selling. As a premium user I want to feel premium, not that I’m cheap for not getting the super green subscription.

                  Dear BUNQ,

                  1. V3 is a disastrous backward step. No need to add why here everything has been said by other users.
                  2. Your customer service is generally done by people that care but too often too many representatives are arrogant and dismissive regarding issues we encounter. Too many act like a douche bag that know everything.
                  3. V3 has convinced me to start looking for a different product and deal with the hassle of switching bank.
                  4. A bank is not a social network. Get rid of all that crap!

                    Android:
                    - Tap & Pay doesn't work
                    - The number of cards displayed is greater than the real one

                      I think I’ve encountered a rather serious bug. I have two logged in accounts. I tapped on a bunq notification from the secondary account and I had to type the PIN to log in. I changed my mind and tapped on the “switch account” icon instead of typing the PIN and after that I tapped my primary account. However, this logged me in to the secondary account without having to type a PIN.

                        In der Kontenansicht habe ich jetzt auf dem IPad sogar 3 Spalten. Wie soll man so seine Konten überblicken?

                          @Martijn-Yellow-Monkey#177941 So steps to reproduce on iOS:
                          1. Tap on a iOS notification that will open the secondary account
                          2. Don’t type in the PIN, but instead switch accounts
                          3. Log in to the primary account

                          Expected result:

                          I should now be logged in to the primary account.

                          Actual behavior:

                          I’m logged in to the secondary account and bypassed the PIN

                            @Johannes-Golden-Dragon-2138067539#177947 Hoi Johan,

                            Dus voor de duidelijkheid: ik moest wel de pin invoeren, maar ik heb me bedacht en geswitcht naar het andere account. Daarmee heb ik de pin omzeild en was ik opeens ingelogd in het account waar ik überhaupt niet wilde inloggen.

                              I will try to reproduce and record this behavior.

                                @Martijn-Yellow-Monkey#177946 I can reproduce this and I’ve recorded my screen. I will not publicly share the video for privacy reasons, but bunq knows how to contact me.

                                  @Martijn-Yellow-Monkey#177951
                                  Ik snap het, ik begreep je in eerste instantie verkeerd, heb die reactie verwijderd. Ik hoop dat je op die manier niet op elke willekeurige account kan inloggen. Ik hoop dat dit alleen werkt bij de accounts die al bekend zijn op het device .
                                  Check wel of dat account niet "nog-ingelogd" is . Want dan klopt het gedrag.

                                    @Johannes-Golden-Dragon-2138067539#177956 I don’t understand how it can be correct to bypass a screen with a pincode. So let’s say my primary account is “Jan” en my secondary account is “Piet”. Piet is logged in, but not used in a while.

                                    1. I send a payment request from Jan to Piet
                                    2. Piet gets a notification and I tap on it
                                    3. The bunq app opens and asks me for Piet’s PIN
                                    4. I decide I don’t want to enter Piet’s PIN and I choose to log in to Jan instead
                                    5. Somehow I’m now logged in as Piet without entering a PIN

                                    This is not expected for two reasons:

                                    1. I did not enter Piet’s PIN while bunq asked me to enter it
                                    2. I’m logged in as Piet, while I chose to log in as Jan