I am currently unable to use my personal account on together because it got banned for some reason. I asked support about it and only got a link to the guidelines but no explanation what exactly I did wrong.

On the Web Together says „can’t create post“ on iOS it is a mixture of no reply button and a technical error when creating a topic.

I do understand the need for moderation on public forums - I myself managed a few quite big ones in the past. What I also understand from that background is how important it is to treat users fairly. Why was I blocked? No idea. Did I get a warning bevor? No. Is there any way I can defend my action? No. That’s bad enough in a normal community run forum but it is unacceptable in a company run forum that also acts as a place to get support for a product I pay for (twice to be exact - personal and business)

My feature request therefore is as follows:
If a user gets blocked clearly state if the block is temporary or permanent. Give the user a clear reason for the block and a point of contact to ask for reconsideration.

This makes the process of suspending accounts transparent and stops moderators to randomly make up rules that change based on how they feel at the moment.

I hope you take this as a constructive feedback. I could be way less constructive after all you blocked me a paying customer from accessing parts of the platform I pay for and the support is not even able to tell me why. My ticket asking for further information vanished for some reason.