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  • Let me say: this is good

I am one of the “10” negative guys on this forum. I just wanted to say it is going in the right direction. Still, the app is worse than V2, and I do not understand why this is a “giant leap in banking”, but there are changes that I mentioned while in the beta that are worked on (or already present for example the marketing cr*p under the + sign).

What is dóés make me feel, is that we as 400 beta testers all mentioned the same things. You ignored it, went live to prove us wrong, and said we are the absolute minority, and we dont get the bigger picture. Now you áre working on it. Conclusion is: youre not listening to your closest friends because you think they are wrong. In some things, we are, but OUR bigger picture (apart from the details) was that the app wasnt ripe for production.

Please try to build a relationship with us again (it is possible, we love you). Don’t humiliate us again (we dont get that its a beta, we are the absolute minority, we dont represent any user group). Start building great things (for example: the things that we had before), and maybe, maybe, we will start using word of mouth again. I think that was one of the core strengths of you guys (I was convincing EVERYONE to join you guys).

Maybe, just to clear us up, you can elaborate about what the value of this app is. Its a new design, sure, you can like it or not, but it has less functions than the previous, and all functions are tucked away. How is this a giant leap? Just write an article on together about how v3 started, how it developed, what you guys had in mind when creating, etc. I would really like to see that. Maybe I can start to love v3 then.

Btw hope this one is not getting hidden. Its not exactly about v3, its more general.

    @Eric-Green-Badger#177219 Bunq is top. Was inderdaad ook altijd groot fan er ambassadeur voor bunq. Ben het met je eens dat het gevoel leeft dat er niet geluisterd (of goed genoeg) naar de diverse bunqers. Of ze nou heel kritisch zijn( vaak de grootste fans volgens mij) als de stille groep. Maar het kan niet zo zijn dat de app nu als top verkocht gaat worden, want dat is het verre van. Er zitten wel wat aardige dingen in maar dat is minimaal tov V2 vind ik. Het vertrouwen is denk ik geschaad met de manier van communicatie en acteren op dit forum. Ik hoop echt dat bunq zijn leven betert. 2020 is slecht begonnen voor het bunq vertrouwen, maar ik hoop niet tot 2021 te moeten wachten tot ik dit hopelijk terug vind

      @Cor-Meskers#177229 Precies ook wat ik bedoel toch. Ik snap niet hoe ze dit zo hebben kunnen ophemelen. V2 was beter. Maar ik vind het persoonlijk vervelender hoe ze ons (fans) hebben weggezet als de minst belangrijke groep.

        @Eric-Green-Badger#177219 I just wanted to say it is going in the right direction. Still, the app is worse than V2, and I do not understand why this is a “giant leap in banking”,

        Hi 👋🏼 Eric,

        Good to read you see beginning to see some light 💡 at the end of the tunnel. I got the agree, it is definitely going in the right direction.

        I think bunq meant by “giant leap in banking” that V3 is the new foundation on which more cool stuff can be build on. V3 isn’t just cosmetically a new app, but also technically. So all the good stuff under the hood we don’t see on the outside, will be the new engine for cool new stuff.

        I also thing V3 is showing that bunq is focussing more on being the bank that is the best choice for the free spirits that want to contribute to a better world. But then again, that is just what I think. I can’t name a lot of banks (especially fin tech banks) that are active in that segment 👌.

        But anyway, I will stop my lecture now 😂... Enjoy your Sunday!

          @JohnDo#177262 Thats what I am hoping as well. If this app is a path to new things, that is great, but they presented it as the new big thing, while it isn’t (in my opinion). Also, it doesn’t stroke with Ali saying that “we don’t understand it”.

          Also, I understand the green initiatives. I think it’s good they have a vision regarding that. I sincerely hope they will keep supporting us techies as well (don’t phase out “Premium” or make distinction in features with SuperGreen bigger). SuperGreen is for people who want to be Co2 neutral, premium for the others. Personally, I will stay with bunq, as I love the features (no other bank has these awesome features), but if they decide that Premium will be the new “More” I am out (and I think many many others with me).

          Have a great sunday as well! Your dog father gets a visit today?

            @Eric-Green-Badger#177267 yes he will 😂

              Hi Eric,

              I am one of those beta testers as well and fully agree. Bunq has lost credit with me but they can regain it back. I am negative in the sense that the rollout of this is horrible. We needed more time to test the abilities and maybe move some features around. The amount of bugs was to huge, when people don’t see their own money they will scream murder.

              Still bunq is the only bank I’ll go for, might make me grumpy at times though ;) Compared to the old skoop banks fully focused on profits I’d rather stay here. My old features are mostly there, some are just hidden very well. Bunq tried to play hide and seek with this roll out....

              The crowd control was horrible, felt like we had watercannons versus the people voicing their opinions. Must admit, some were very vocal and plainly rude. On the other hand my wife asked me how she could switch back as well. That just indicates this is a poor roll out. The change way to big and to sudden. We didn’t all watch the livestream...

              I sincerely hope people stick around and give bunq the benefit of the doubt. It’s still a great app with strong features and a bank like no other. How long that last one stays is to be revealed in the future.

                I definitely agree with most of what you’re saying, including that the app is very slowly moving a bit in a better direction (still not at the level of V2 in my honest opinion).

                To use the same example as you have used: when you click the ‘plus’, you used see some vague marketing written statements. Currently, you actually see a much more functional button. However, it STILL has some of the marketing talk written under it.

                I think overall this is a positive change :)!
                I do hope bunq will soon start to realize we don’t always need to see that every button we click ‘is gonna make our life easier’ or gives us ‘a beautiful’ card. Just let us open an account or order a card, without whispering that we’re making the right choice. We know we are making a good chocie ;).

                  @Eric-Green-Badger#177219 Well said. I hope bunq comes with a kind of statement.

                    @JohnDo#177262 Il modo con cui difendi bunq in maniera unilaterale è imbarazzante!

                      @alessandroalise#177281 if you would know me... and did follow me a bit here... you would have know that I also can be critical (yet constructive) towards bunq... also in regard to V3. The difference is that I choose to stay positive :)

                      Enjoy your Sunday 😉

                        @JohnDo#177296 Non si può essere costruttivi con chi non ascolta! Bunq non ascolta i suoi utenti e i migliaia di commenti qui ne sono la prova!

                          @alessandroalise#177297 Da bunq nicht antwortet, können wir die Reaktionen gar nicht beurteilen - also wir wissen nicht, ob jemand zuhört oder nicht.

                            @Heiko-Hartwig#177460 Pensi davvero che bunq non sa cosa stiamo scrivendo su Togheter?

                              @alessandroalise#177463 Habe ich das geschrieben? Ich vermute, dass hier fleißig mitgelesen wird - aber wir interpretieren das Schweigen eben so, dass sie nicht zuhören. Das kann total falsch sein.

                                @Robert-Red-Lynx#177269 Bunq is als een meisje met een foute vriend. Je wil er wel afscheid van nemen en wordt af en toe teleurgesteld, maar dat kan je niet wat het is toch allemaal wel spannend wat er allemaal nog voor opwindends gebeuren gaat!

                                  @Eric-Green-Badger#177219 @Cor-Meskers#177229
                                  You both sum it up precisely: @bunq has totally destroyed my (and I think of other bunqers, too) trust in so many different ways. Before I joined bunq I didn’t trust any of those neobanks and fintechs, but by joining I gained trust into bunq within a few days because their core banking system is awesome, thought out very well, and “just” working, so I moved nearly all my money to bunq, and banking has been kinda fun from that point. Now it feels like a mistake. There is no other business than banking that relies that much on the trust a customer must have into the company – this is no game or something, we are talking about money, OUR money. I lost my trust because of
                                  - I don’t believe phrases like “we are closely listening to our users” anymore, because they didn’t listen to all those beta testers that spend so much time (is this lost time being considered in the “time saved” nonsense btw?) and effort finding and reporting bugs and given constructive feedback. Instead of listening and fixing they spent their time muting, hiding and censoring them, even tried it on reddit. And now as not only this “noisy minority” but all other users are complaining about the same things, now bunq is listening?! This together community is amazing and adds such great value to bunq, they don’t deserve to be kept down.
                                  - I can’t trust anymore that my money is safe here, because so many (or just the “noisy minority”) are going to leave.
                                  - how can this v3 get into production with all those known bugs (known since the beta testing), look at the list of (now partly) fixed bugs: https://together.bunq.com/d/30167-v3-known-issues I’m a software developer in private banking business myself and my company would never ever have released a version with so many essential issues like “Total balance doesn't reflect the actual total balance (iOS)” to name only one or that my “money saved” shows 0€ for ZeroFX, but I have single payments telling me I saved money due to ZeroFX, how can those sum up to 0€? Can bunq even count and can I count on them? And that is only the “official” list. And I don’t speak about having only dark mode or that card types can not be distinguished. That are minor bugs or unimplemented features that might happen if you do a complete redesign, I don’t care about that. I care about things like business accounts not showing up, …
                                  - I can’t trust anymore in “At bunq, we really care about your privacy.”, when an Instagram feed is integrated into a banking app and when beta testers complained about that this is not conform to the GDPR bunq at first disagreed (would love to show that comment, but it’s “gone”). I know meanwhile Instagram is not integrated directly anymore but that is still “fishy” and not trustworthy.

                                  Generally speaking I’m disappointed and sad. Moved my money back to my old-fashioned bank, opened an account for my daily spending at a new mobile banking startup that started this month in Germany, and will downgrade from Premium to Travel Card only at the end of the month.

                                    I just wanted to add something.

                                    People are (were) talking about censorship, but I don’t see this as censorship. I get that together can be a mess sometimes because there aren’t subforums or something. But, deleting or hiding it (in the time of the beta) showed ignorance: we have a bigger picture, and what you guys think is irrelevant to the bigger picture. Especially since you went live with the monster, and only listened after the sh*tstorm. You were expecting the storm, but I truly hope you were expecting this. I get that we do not represent your user base in any shape or form, but please understand that we are human and in that sense represent something! There were people with non-constructive criticism, but it made you believe that all 400 beta users were non-representative (assuming almost all 400 users were evenly negative and you just went live). We are in a telegram group with a whole lot bunq fans (hundreds) and 92% of them agreed on the fact that the update is bad (8% said it was good, the other 92 were divided between “I need to get used to”, “bad but I am staying with bunq for now”, and “bad I will leave bunq”). You cant ignore that. You cant