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  • How do I start a new support Ticket?

I can just see my old ones but I don't see a button to start a new support ticket

    @Cedricvd#177718

    There's no button on top saying 'I have a question'?

      @Cedricvd#177718 Maybe there is still an open support ticket, at the end (bottom) of the list?

        @Cedricvd#177726

        Sounds really strange.. In the meanwhile you can also send an email to support@bunq.com. When you send an email from your linked email address the ticket should show up in your bunq app too.

          @Cedricvd#177726 Es muss eigentlich noch eine offen Anfrage geben, ansonsten wird Ihnen das Feld mit der Frage angezeigt. Bei Android sind die offenen Anfragen oben.

            @Cedricvd#177718 Du musst unten auf Profil und dann auf das plus

              9 months later

              @Bastiaan#177724 does this mean at any give point I can only have one open ticket?

              I came here to ask the same: neither iOS nor android ever showed me a "new ticket" icon.
              However, since I joined (March 2020) I have always been greeted by the app with the support screen with some boilerplate "hey, I think your app crashed lately, do you need help, here are <links>" text.
              There was no (obvious) way to dismiss these, and nothing else on that screen, despite me trying to scroll.

              Now I needed support (CC data must have been stolen somewhere, got fraudulent transactions in quick succession) the only way I found to contact bunq was by clicking "reply" on the boilerplate "greeting" text. And then it didn't let me choose an issue category but seems to have dropped me in the "misc" inbox.

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