• What's New? Ask the Community

  • Exploring the amazing bunq V3? Let us know how we can make it even better! (3)

@Menno-Violet-Starfish#181354 Can someone show the new flash button on Android? I don't think it's there yet on iOS. I can't update at least.
I'm curious 😊

    There is an error where there is no confirmation screen for ordering a physical card vs virtual card. The card is suddenly ordered and you are charged, and even when you immediately click cancel it is not cancelled

      What’s the deal with the bg images on the accounts overview? In the V2 UI it worked because it was separately as an indicator, now in v3 it’s a complete chaos with the text shadow to make it readable. 🤦🏼‍♂️

        @New-Cyan-Dolphin-1230815427#181371 This is really annoying. I also suddenly had a Supergreen subscription because there was no confirmation screen. With only one button I was charged €8 🙄

          Why can't I search in the community? I was trying to find answer to my question: Where can I find/edit my bunq.me links?

          So that's 2 questions at once 😅

            Yes. V3 is definitely a step in very bad direction. Just keep V2 - it is simple, easy to navigate and featureful. No need to change for the sake of change, you are alienating your customers.

              Also in V2 it was possible to SIGN OUT not only logout. Yes it is 2 different actions. Log out just requires your fingerprint to log in. Sign out did UNPAIR your current device. It is not possible anymore. Basic security. Not only the new version is worse UI, it is losing important security features ! Unbeliavable.

                @thijsoost#181393 That in itself is reason enough to jump ship. Borderline scammy. Environmental awareness great, abusing it as a nasty conversion funnel mehhhhh.

                  @llukas#181413 Ik ben ook niet blij met V3 en alle problemen, maar het was me wel gelukt om ‘te vergeten’ op IOS .
                  Je kan op het informatie-icoon naast je account klikken (bij het inlogscherm) en dan kiezen voor vergeten ?

                    Ik heb een vraag. Waarom heb ik een notificatie bij één van mijn accounts? Ik kan niet vinden wat er aan de hand is. Teller staat op 2 en ik zoek me kleurenblind maar zie tussen mijn 0 bomen en -24000 uur tijd bespaard en jullie enorme “van ons” niet waarom er twee meldingen staan op dat account.
                    Ik word hier echt heel treurig van. Zeker als ik dan de reactie lees van ali. Gebruikers moeten gewoon even wennen, maar ik weet wat mijn klanten willen...... Steve jobs achtige uitspraak. Alleen in deze helemaal niet gepast. Ik ben onderweg naar buiten. Probleem is dat ik hier ook werk aan heb. Weer geen tijd bespaard. Gelukkig had ik ook al een Knab account. Veel goedkoper ook. Betaal 10 euro holding fees per maand. Geen idee waarom... rekening loopt elke maand op tot over 23 euro. Snap er niets van 2,50 bij knab. Daar doe ik minder betalingen, maar god wat een simpele interface is dat.
                    Ik voel me oud bij bunq, en. Iet gehoord en begrepen. Het begon zo mooi.

                      @Johannes-Golden-Dragon-2138067539#181418 Thanks! On login page i can click on "forgot your login code?" but it does not sign me out, it wont unpair the current device. But im using android.

                        Nieuwe update voor iOS is live en er zijn veel dingen in positive zin veranderd (zie bijvoorbeeld kaarten pagina).

                          @Simon-Magenta-Zebra#181452 In vergelijking met V2 waren er enkele positieve veranderingen. Maar het kaartoverzicht is nog niet zo goed als in V2.

                            Home screen is completely unreadable. I loved the feature of adding a personal picture to an account. But now that is the account background, it’s a total mess. The picture is meaningless and the text (amount and name) is unreadable.

                              Call it a bunq run or breaking with bunq, but the time has come for me to cancel my private bunq bank account. I started this year with a resolution to switch to a green and trustworthy bank. And so I did. I switched from ING to bunq. I already used bunq for my business, and had such a great experience.

                              How the tables have turned just a little over 6 months later...

                              Strike 1: force long-time users into new payment plans and surrounding it all with the worst communication ever
                              Strike 2: force V3 onto everybody even though beta testers made their concerns very clear
                              Strike 3: updating V3 head over heals without any clear vision / making rash decisions

                              And you know what 3 strikes mean? You're out. It's not so much that I couldn't get used to V3 (even though I believe V2 was much better), but it's a matter of trust, and you've lost mine. You've also the 'gunfactor' (customer's goodwill loosly translated), which is the single most important thing you could have as a company.

                              Ali, if there is any chance you read this: please read Ego Is The Enemy by Ryan Holiday. It's a great read about true leaders and their actions. I highly recommend it to you, because I firmly believe you've let your ego get the better of you.

                              One last thing: I switched to ASN Bank and it took me just over an hour total. So the 'time saved' feature, as I suspected, is far from representative. And their app is working great. Yeah, is looks a pit plain, but at least I can find every option within 2 clicks.

                              P.S. I will for now keep my business account at bunq because I do think bunq offers great features - if you can find the in the app. So I hope to see V3 improve dramatically in the next couple of weeks / months. Good luck!

                                I see Bunq is listening, a bit, slowly the app is becoming what it should be. Light mode is great, needs to be refined but it will be all right. Still the co2 and time saving information is way to prominent. You don't need to use that information every day. But I'm sure they will find that out eventually.

                                  @bunq#179369 Vraag/verzoek: waarin staat de 'Mijn Bunq.me link' onder 'Van Ons' ipv 'Voor mij'. Koste me aardig wat zoekwerk om deze te vinden...

                                    Update with the card is definitely an improvement.

                                    I think bunq had a small misunderstanding though: people say they don’t find the 3 circles useful, not that they don’t understand what they display. I don’t rly understand why they were highlighted again after the updates.

                                    Also, why is the plus a lightning now? I don’t rly find this more... clear?

                                      Waarom moet je in de transactie de extra info open klappen, haal dit weg en toon direct alle info, onnodige extra handeling!