Call it a bunq run or breaking with bunq, but the time has come for me to cancel my private bunq bank account. I started this year with a resolution to switch to a green and trustworthy bank. And so I did. I switched from ING to bunq. I already used bunq for my business, and had such a great experience.
How the tables have turned just a little over 6 months later...
Strike 1: force long-time users into new payment plans and surrounding it all with the worst communication ever
Strike 2: force V3 onto everybody even though beta testers made their concerns very clear
Strike 3: updating V3 head over heals without any clear vision / making rash decisions
And you know what 3 strikes mean? You're out. It's not so much that I couldn't get used to V3 (even though I believe V2 was much better), but it's a matter of trust, and you've lost mine. You've also the 'gunfactor' (customer's goodwill loosly translated), which is the single most important thing you could have as a company.
Ali, if there is any chance you read this: please read Ego Is The Enemy by Ryan Holiday. It's a great read about true leaders and their actions. I highly recommend it to you, because I firmly believe you've let your ego get the better of you.
One last thing: I switched to ASN Bank and it took me just over an hour total. So the 'time saved' feature, as I suspected, is far from representative. And their app is working great. Yeah, is looks a pit plain, but at least I can find every option within 2 clicks.
P.S. I will for now keep my business account at bunq because I do think bunq offers great features - if you can find the in the app. So I hope to see V3 improve dramatically in the next couple of weeks / months. Good luck!
