Hey bunqers 🌈 ,
We've recently launched our redesigned and improved version of the bunq app. Various features are now more accessible, so it's easier for our users to navigate through the interface and have a better banking experience.
Some of you've asked us how they could contact us from the app so we've created this article to help you out!
How do I find the Support Center in the app?
To contact us please follow this link or check out the below steps:
- Tap on your Profile in the top left corner
- Tap on 🟢 Support
How can I ensure fast problem resolution?
Providing us with context, detailed information and following clear instructions will help our Support team resolve your issue faster.
If, for example, your issue is related to a possible bug, you can provide us with screen recording, screenshots and/or steps taken before you've encountered the error. This will help our Support team spot if that's an actual bug or help you further in the steps you should take.
Can I contact Support through email?
You can also send an email to support@bunq.com. Your safety is our utmost priority, that's why we suggest contacting us via the app as the connection is encrypted and therefore more secure. 🔒
Can I contact Support through bunq Web?
If you want to contact us trough bunq Web follow these simple steps:
- Go to https://web.bunq.com
- Shortcuts: Contact support
- Choose the topic
- Follow the flow
How do I contact SOS Support?
SOS Support chat
When opening a support ticket, you can choose the SOS Chat option to share your issue via screen recording, voice message, or text. We’ll get back to you within 10 minutes. You're allowed to reach out to SOS Support once every 28 days. However, you can always seek help through the regular Support Center.
Automated Emergency Line
If you don’t have access to your account, simply call +31208083666 and the automatic support flow will take you through the process in your native language (English, Dutch, German, Spanish, or French). You can immediately freeze your bunq card or account in case of emergency.
SOS Hotline
For 24/7 emergency support, bunq Core, Pro, or Elite users can use the bunq app to speak directly with a bunq employee. Translate your conversations in real-time with AI voice translations.
More details about our SOS Support can be found here.
Related topics
Want to learn more? Explore more bunq knowledge here 🌈
