Hey bunqers! 🌈
SOS? No sweat, we'll help you in no time! If there’s an SOS type of issue with your app or cards, you can use our brand new feature straight from your bunq app. Once we get your SOS request, you’ll simply have to follow some simple steps, and your problem will instantly become our nr. 1 priority.
How can I contact SOS Support?
When you open a support ticket you can now select the SOS support option. When you do, you can let us know exactly what your issue is by taking a screen recording, sending us a voice message, or by simply writing down your issue. Afterwards, we’ll contact you in 10 minutes.
You simply need to call +31208083666 and the automatic support flow will take you through the process from thereon.
We always look at every request with high priority, however, with the SOS Support messages, you'll be contacted within 10 minutes so that your emergency is resolved faster!
❗️WARNING: Please keep in mind that we never call our users. Any phone call made in our name is not legit, even if you see our number. Remember that private information is only shared through our secure chat in the app💬
How does the SOS Support Phone tool work?
Once you call +31208083666, you’ll be able to choose an option on how we can help you:
1️⃣ If something isn’t working
You’ll be able to describe your case and once you’re done, you’ll be contacted through Support Chat from a Support Guide.
2️⃣ Freeze card ( 1️⃣ Freeze card / 2️⃣ Freeze card and account )
In order to make sure that your account and funds are safe and secure at all times, the option to freeze your card and / or account is just one phone call away. Just press the button needed and your card will be frozen.
3️⃣ Other questions
After you choose this option you’ll be asked if you still have access to your account in the app. If you can’t - you’ll receive a text message link on your phone which will help you gain you access back to your account.
Important note: For now this phone number is available for Dutch users only so that we can see how we can improve it in the future.
I was advised on the phone to contact Support from the app. What do I do now?
Don’t worry, finding personal Support in the bunq app is easy and fast. Just follow this process to contact the Support team through our Support Chat in the app:
- Go to Profile
- Tap on Settings
- Choose Get Personal Support
- Describe your issue and provide all details you have
- We’ll get back to you as soon as possible
For these and other improvements, update your app today! 🏃♂️
Stay tuned for more exciting updates and features in the future!
Want to learn more?
Learn more about our Support team here
Explore more bunq knowledge here 🌈