[Bug] SuperGreen discount gone

arne-from-iliades

I bought the Green Card in March for 99 euro. Then when Supergreen was introduced, I was promised a 9 euro discount on Supergreen as compensation for the costs of the Green Card. But now I'm being charged the full amount for 2 months in a row. Anyone else with the same problem? Surely the discount can't be gone?

Petrus-Olive-Tiger

Arne Als het goed is moet je 7,99€ betalen ipv 16,99€ per maand. De premium users die begin dit jaar een metal MasterCard erbij kochten, zijn tijdelijk tot maart 2021 omgezet naar Supergreen voor 7,99€. Vanaf maart 2021 betalen zij pas 16,99€. Niet eerder dus, ook bij jou.

Jakob-Y

Arne I haven't been charged anything extra.

Bastiaan

Arne This issue is forwarded to development, they are investigating the bug.

arne-from-iliades

It even says "Try Supergreen for free", and then it is charged anyway 😔

pbruins84

Arne This month they also charged me for SuperGreen, while I bought the card just like you. But they didn't charge me for the Pack membership I have. So I paid € 9.00 instead of €19.99

arne-from-iliades

Jakob Okay, then I'll ask Support again. I've been a customer since March this year, and this will be the third time that I need to ask Support to correctly invoice me... 😔

arne-from-iliades

And this was last month. The discount I had was "refunded" upon invoicing (it was shown correctly under "My subscriptions" but was the changed on the invoice).

arne-from-iliades

Also, I now see it says 9 month discount. That should be 12 months also...

vrabaci

why i cant try supergreen free

arne-from-iliades

Ivan It's free for customers that bought the Green Card when it was a yearly subscription that was later changed to a monthly Supergreen subscription. Otherwise people would pay twice for the card.

Jakob-Y

Ivan The Metal Card used to be called the Green Card and had a price tag of 99 Euros per year. When they introduced the SuperGreen membership that included the Metal Card for no extra costs, we earlier Green Card customers got grandfathered in.

vrabaci

Jakob i remember that xd

jensb

Raisor-Silver-Kiwi

Jens🇩🇪 Same with me. bunq sent me an emailI will be pa

jensb

Habe die auch letztes Jahr die Karte gekauft

arne-from-iliades

Jens🇩🇪 So that's incorrect too?

arne-from-iliades

Peter B 🤫

arne-from-iliades

Although I haven't heard back from Support yet, this seems to be fixed now, and the incorrect charges have been refunded. Thank you @bunq 👍🏻

Raisor-Silver-Kiwi

Raisor Sorry for the incomplete message. I was charged 16,99 this month although bunq confirmed via email that I‘ll be paying 7,99 till March 2021 as a founder green card holder. I already contacted support.

Leonwolv

Ik heb het zelfde probleem nadat ik een pack begon