It even says "Try Supergreen for free", and then it is charged anyway 😔
Arne This month they also charged me for SuperGreen, while I bought the card just like you. But they didn't charge me for the Pack membership I have. So I paid € 9.00 instead of €19.99
Arne I haven't been charged anything extra.
Jakob Okay, then I'll ask Support again. I've been a customer since March this year, and this will be the third time that I need to ask Support to correctly invoice me... 😔
And this was last month. The discount I had was "refunded" upon invoicing (it was shown correctly under "My subscriptions" but was the changed on the invoice).
Also, I now see it says 9 month discount. That should be 12 months also...
why i cant try supergreen free
Ivan It's free for customers that bought the Green Card when it was a yearly subscription that was later changed to a monthly Supergreen subscription. Otherwise people would pay twice for the card.
Ivan The Metal Card used to be called the Green Card and had a price tag of 99 Euros per year. When they introduced the SuperGreen membership that included the Metal Card for no extra costs, we earlier Green Card customers got grandfathered in.
Jakob i remember that xd
Jens🇩🇪 Same with me. bunq sent me an emailI will be pa
Habe die auch letztes Jahr die Karte gekauft
Jens🇩🇪 So that's incorrect too?
Peter B 🤫
Although I haven't heard back from Support yet, this seems to be fixed now, and the incorrect charges have been refunded. Thank you @bunq 👍🏻
Raisor Sorry for the incomplete message. I was charged 16,99 this month although bunq confirmed via email that I‘ll be paying 7,99 till March 2021 as a founder green card holder. I already contacted support.
Ik heb het zelfde probleem nadat ik een pack begon
Habe von Premium auf green gewechselt und zahle 16 99
Antonio Aber du hattest auch nicht vor April die Green Card fuer 99 Euro gekauft, oder? Weil dann ist alles normal bei dir.
