• Bugs Fixed

  • [FIXED] Can't select files as attachements, only take pictures

On my new-ish Android phone, I can't select files (e.g. from a gallery or from a filemanager) when contacting support. It will only provide me with the camera or "genius scan" (a receipt scanning app, so also a camera).

This way I cannot send screenshots when reporting issues/bugs.

The same issue appears when adding an attachment to a transaction, for example (so it's not limited to just the support part)

The Bunq app has both storage and camera permissions.

This is with a (rather) stock android 10 (google pixel)

Other apps (e.g. whatsapp) will allow me to select, e.g., a screenshot through other apps

    Hi Ivo 👋

    Thanks for reporting this bug to us! Please note we have made a report to our Product team, and we will let you know once it's fixed 🙌

    For now I wish you have a great rest of your day! 🌈

    Cheers,

    Nikoleta

      a month later

      Not sure if it's a fix in the Bunq app or because my phone upgraded to Android 11, but it finally works as expected. I can select files (e.g. screenshots) again in stead of just taking pictures.

      For me this issue is resolved.

        a month later
        2 years later
        4 days later
        Estrella changed the title to [FIXED] Can't select files as attachements, only take pictures.
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