There are Mastercard emergency numbers, they might work.

https://www.mastercard.com/met/en/wce/PDF/emergency_numbers_02Jan2008.pdf

Hi,

We consciously prefer not to do this as it opens up a whole range of security issues. People impersonating you, etc.

In our opinion even if the above scenario happens, you can always borrow a smartphone from a friend, family, waiter, etc. Just install bunq and you can block the cards AND the old phone on the spot(!). This will take you less than 1 minute, which is often shorter than the waiting time of the phonecall :)... So in our opinion it's not only fast, it's also extra secure compared to traditional phonecalls where the person on the other end really has no way of identifying you properly.

Hope this helps,

Cheers,

Ali

Whaaa. Who's security are you pointing on? Bunq or bunq's clients??

@Johannes “And why should a person impersonate me to block a card (not to get anything else, no transfers, no new card)?”

Because people tend to do things just because they can. Some think it’s funny to mess with others, regardless or unaware of the trouble they cause.

The point is made that security is an issue and you can ask someone else to install the app. I think, however, it'll be quite hard for me when traveling alone to get like a waiter to install an app they never heard of, given that there even is Internet there. And even then, thinking of security, I'd rather not enter my bank credentials on someone else's private device.

Not that I am personally in need for this as I only use Bunq for small things, but I was reading the thread and wanted to give input.

Hi Ali, I also have to disagree. Between typing my pin into another person’s bunq app or providing it to an agent/bot on the phone (with a number I would know is from bunq), I‘d definitely prefer the latter..

Just because it may not be reported doesn’t mean there is no risk.

I think this is not a mandatory „feature“. However, let’s be honest: Would you borrow your phone to a stranger to install any app?

Tobias, why? Typing can be tracked, but the call can also be tracked right? Calling isn't safer, as Ali explained.

When you're travelling alone, is finding a (not mobile) phone really so much easier as finding a smartphone? Don't think so.

I am not sure why bunq would offer this kind of phone number, it would only cost bunq money to offer this service and you can always use your awesome bunq app to block your card. But if you really need to block your card with the phone from someone else you can also call the Mastercard hotline you can find a local phone number for every country here: https://www.mastercard.ie/content/dam/mccom/en-ie/documents/global-services-phone-numbers-updated-2016-06-13.pdf.

Ahh yes, most major banks have continuous issues of people ringing up to cancel cards for a laugh. This is juts an excuse not to do it. I can ring any major bank for a card I found on the street and they should cancel the card there and then to protect themselves and the account holder from fraud. This scenario, the account holder would have to pass security checks. In the end, the protection for bunq and the customer from fraud should be a priority. Not fictional possibilities.