• Bugs Reported

  • [REPORTED] Still can't unlink business account

I suspect I accidentally linked my business account to my personal account when v3 was introduced (which was then followed by me being locked out of my account altogether, so I wasn't even fully aware of that)

Ever since I've been receiving double notifications/push notifications (e.g. from support, from payment requests, etc). I suspect this is because of the link that I really don't want (I even have a third membership and either I'm all-in or not. In this case, I'd rather avoid further issues/(push)notification mess)

I want to unlink my account and have been wanting this for 3 (?) months now. I've contacted support several times, I've posted screenshots of weird backend errors I got. But I still can't unlink my account.

I followed the steps on https://together.bunq.com/d/33696-how-to-use-multiple-bunq-subscriptions-at-the-same-time but I still can't unlink my accounts.

I just noticed that the Bunq app was updated and the UI for unlink changed (you now have to slide to the left on android to get the remove option), but I still can't unlink my account.

I know this is not something important like trees, but please please can someone ssh into Bunq's monogodb server and delete this for me? If it can't be fixed properly in another way? You see, I still can't unlink my account. That's why.

Did I mention that I can't unlink my account?

    a month later

    Hello Ivo 👋

    Thanks for getting back to us regarding this reported bug! Please note that our developers team is still working toward a solution regarding this issue. We will make sure to update you as soon as we have news about this, and of course we'll do our best to fix this as soon as possible! 🌈

    Cheers,
    Nikoleta

      6 days later

      I've had a similar set of problems.. Duplicate alerts, and linked accounts (though I'm not trying to "unlink" them..)

      Arguably Bunq is doing account/user management wrong. This is standard ACL stuff and anyone who's been developing for 10+ years should know it already.

      There are 2 objects at play here. User and Account. Every person should only EVER have one User object associated with them. This is what they login with, have a password to, and verify against their SMS #. They validate their ID/passport against this User account once, and it's saved for posterity. And then there's Account. Which would have the various actual accounts in it and be logically tied to a user or company. Then the ACL part comes in.. User X gets full permission over Account Y. User Z gets read permission against Account F. and so on..

      If this were the case at Bunq, then iivvoo's problem would be fixed as simple as removing the ACL entry for the account he no longer wants linked.

      It's not hard when you don't reinvent the wheel.

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